Prime Login Failure
by
NewFreedomChurch
on Monday, August 7, 2017 - 7:14pm
Monday, August 7, 2017 - 7:14pm

I keep getting a login failure in the Prime app. I have gone as far as resetting my password and it is still happening. Anyone else having this issue? Any recommendations of what I can do to get on?

Monday, August 7, 2017 - 7:22pm

I'm having the same issue this evening. I can login just fine on the website but not on the PRIME app. Was having trouble with one of the songs not being able to view instrument tracks as well. Any support from Loop Community would be greatly appreciated!

Monday, August 7, 2017 - 10:38pm

I'm having the same issue. I've restarted several times, changed my password and deleted and reinstalled the app. No problems on the website but on the app I keep getting the same login failure response. HELP!!

  • Staff
  • Ableton Trainer
  • Contributor
  • Artist
  • Ninja
Tuesday, August 8, 2017 - 5:43am

We're looking into this and will have an update once it's fixed!

  • Staff
  • Ableton Trainer
  • Contributor
  • Artist
  • Ninja
Tuesday, August 8, 2017 - 10:15am

This should be fixed now.

Wednesday, August 9, 2017 - 8:47am

THANK YOU!