LC Prime, iPad playback
on Wednesday, July 24, 2013 - 10:46am
Wednesday, July 24, 2013 - 10:46am

Am I missing something? Am surpised there is no discussion on LC's new iPad app, Prime?

Anyway, it's definitely a good start, and I'm excited something like this is finally out. First thing I wanted, right off the bat, was a solo button, and mute might be useful, too, but you can turn the volume all the way down easily anyway.

No background playback. Maybe not essential, but would be if you are using your ipad for charts as well.

Was wondering if if supports multitrack outputs via USB. Would be pretty huge if it did.

Definitely disappointed you can't use your own content, but I'm not surprised either. It's probably almost essential for some people, though, even if they are just using cue/click tracks they've made with the LC content in between LC multitracks. You won't always want a multitrack, or one might not be available, but you still want a click.

Overall, it should definitely lean toward simplicity, but I think these would be beneficial additions.

Any other comments or thoughts?

Wednesday, July 24, 2013 - 11:03am

i agree on using your own stuff. Even if I transpose an existing LC track..i couldn't use it. :(

Wednesday, July 24, 2013 - 11:34am

Hey guys - great feedback, keep it coming! We've got more on deck so stay tuned.

Wednesday, July 24, 2013 - 3:44pm

I transpose loops every week for different campuses (and worship leaders), so I am seldom ever using the stock loops from LC. I also record additional parts, add cues, modify click samples, etc. So even if my only source for loops was LC, this app is almost useless to me in a performance setting. Amazing idea and potential, but a flat-line functionally. For it to have legit real world application for most of us, I think it's absolutely necessary to allow importing of outside content.

Wednesday, July 24, 2013 - 3:50pm

Thanks Coby - your request is not uncommon, nor unheard!

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Wednesday, July 24, 2013 - 5:31pm

may be a limitation of the ipad itself, but id love to see drop down menus on every song with triggerable buttons for verse, chorus, bridge, etc. its a great start to the app though, was wondering when Loop Community was gunna get on the app-game!

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Wednesday, July 24, 2013 - 9:56pm

GREAT APP! I would suggest a paid version ($20)that allows uploading your own content and midi mapping for softstep functionality. Good job!

Thursday, July 25, 2013 - 6:30pm

The new app is great and I am excited about using it in live settings leading worship.

When adding a song to a set list it takes about 5-10min for the song to be ready for use in the set list. Is that normal?

Thursday, July 25, 2013 - 7:12pm


It depends on your download speed. The app is pulling down all 12 audio files from our server, so depending on your connection, that could be normal. We didn't want to push files too small and compromise sound quality.

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Friday, July 26, 2013 - 7:45am

Great idea and app so far, very exciting

I do think loading your own loops is crucial. Dropbox access would be nice here!
Markers in tracks to skip to different parts (intro chorus etc etc) prob easier if the ability was there and we placed all the markers we needed? If we did this another view for live use which had big buttons, start stop etc and the marker points to be triggered as the volumes of each stem is usually set and forget.
Ability to rename each stem as some default names are too large to fit in the box

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Friday, July 26, 2013 - 6:56pm

Great ideas, guys! Keep the suggestions coming.

We are already busy at work implementing new features that will make this app all
you need to run Multitracks in worship!

We're only getting started... lots of great stuff to come.

As always, please help us get the word out!

Friday, July 26, 2013 - 11:21pm

Not sure what the deal is with adding more songs to the app. The "Add Songs..." list in the app shows ~20 random songs and only 1 of 2 that I've actually purchased on the site. How do I add more?

I had assumed that the list would update to whatever songs I bought, but is this the case? If not, how do you add more songs to the list?

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Saturday, July 27, 2013 - 12:32pm

Hey joel - Just sent you an email about this.

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Sunday, July 28, 2013 - 11:28am

Ability to rename set lists!
I'm also finding if you turn stems on and off during playback the song glitches and skips
Thanks :)

Monday, July 29, 2013 - 12:10pm

I'm having the same experience as Joel Graves. Also, I primarily purchase Loop Tracks rather than Multi-Tracks so does that mean that I won't be able to use any of the Loop Tracks I've already purchased with this app? My band also uses loops for our original songs and it'd be great to be able to import those loops, otherwise this app is virtually useless because we'd have to run the loops from two different sources...

The look and interface is great though so I'd love for this to be my one solution for running loops!

Friday, August 2, 2013 - 1:15pm

when i tap "add songs" on prime, there are a lot of songs that I did not buy. If i accidentally tap one of these does that mean i've just bought it?

Saturday, August 3, 2013 - 9:00pm

All the above plus a master volume for each track? Being able to edit/delete/move last item in the set list ....

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Saturday, August 10, 2013 - 12:16pm

The loops of mine that went live recently aren't accessible when I try to add songs to a set

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Friday, August 23, 2013 - 12:36pm

Going forward, all LoopTrack purchases on LC are available to you in the App!
Also, a new feature in the next release is the ability to Add ClickTracks to a setlist.

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Tuesday, August 27, 2013 - 6:11am

Nice! I was about to add that we need click tracks! it'd be great if there was a customizable metronome sound as well as we all use different click sounds. I could use this if we could:
1. Use customized multitracks, ie ones not on the website
2. have click tracks available

Great work team, I'm so stoked about where this is going :D

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Thursday, August 29, 2013 - 3:54am

Nice work with the click tracks
Are any loops you've uploaded meant to be available? Half of my ones are on the song list but half of them aren't

Thursday, August 29, 2013 - 7:07am

Hey Jake,

Were working on the process of making your tracks available to you automatically. There's a couple things that slow it down but we're working through them!

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Thursday, August 29, 2013 - 4:53pm

Cool thanks guys :) it just keeps getting better!

Monday, September 2, 2013 - 10:25pm

Love the app and the new click track feature. Love the team-up with Worship Backing Band, really useful. Any chance of a team up between you and They have sweet pro tracks from the artist for $7. I don't mind paying the extra $3 if I can use them in PRIME.

Monday, September 2, 2013 - 10:29pm

Has anyone noticed this thread is upside down? Recents are at the bottom.

Thursday, September 5, 2013 - 10:07am

Any update on timeline to get purchased songs available on the iPad ?

Thursday, September 5, 2013 - 10:11am

Hey Kent,

They should be there. If they are not, send us a support request

Saturday, September 7, 2013 - 10:17am

Curious about downloading tracks into Prime. I have a feeling I know the answer but I am going to ask anyway...
I am running Prime on an iPad Mini running iOS7. The app loads, fine, I can see the songs we've purchased, but get an error anytime I try to download a track.
Is this due to running the Beta software or is there something else I am missing?
Brand new to this whole world, so any help is appreciated.


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Saturday, September 7, 2013 - 11:02am

Hey Chris,
What does the error say?

Tuesday, September 10, 2013 - 10:36am

Not sure if this is the same question posed by Joel and Jake, but when I open the Prime app on my iPad, I only see the one free song that came with it (Rooftops by Jesus Culture). I purchased, downloaded and unzipped a MasterTrack loop from the LC webpage, but it doesn't show on the list. When I select "Add More Songs" it just takes me to the LC webpage to search for songs, not to any place where I can see what I purchased.

Tuesday, September 10, 2013 - 11:07am

Hey Darryl,

Drop us an email at and we'll figure out what's not right!

Wednesday, September 11, 2013 - 10:30am

Hey, I didn't read everything on this page, so forgive me if this is already stated... I'd like to request a skip-to-the-next-track button on this app. It takes too long for my drummers to be able to stop the track, then actually aim their finger to touch the correct little title on the screen and then push play. Awkward transitions anyone? Just need this button: >>| Awkward space avoided.

Wednesday, September 11, 2013 - 10:33am

Hey Brandon.

Thanks for the feedback. It's definitely something we'll consider!


Friday, September 13, 2013 - 1:00pm

Is there still no way to add loops that weren't purchased through Loop Community? I have a whole library of clicks and loops that I made in Garageband that I would like to import in to prime to use live.

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Friday, September 13, 2013 - 1:10pm

Matthew, coming soon! Stay tuned.

Question - are your loops multitracks, or single file split tracks?

Friday, September 13, 2013 - 1:44pm

they are just simple split tracks. I built them in Garageband and export them with the click in the left and tracks mixed in the right. It makes it easier for my Music Director to run them. Thank you .

Tuesday, September 17, 2013 - 4:06pm

Hi Chaps,

Thanks for this great-looking app.... One issue - it crashes as soon as I hit play. :(

About to give my ipad a restart in case it's my environment . I'll be back!


Tuesday, September 17, 2013 - 5:10pm

Hey Jon - occasionally a particular track can cause an issue. Drop us an email at and we can chase down the problem!

Wednesday, September 18, 2013 - 6:43am

Email sent - thanks.

Sunday, September 22, 2013 - 11:27am

If some reason you download the same loop 2 or 3 times, that loop display 3 times on PRIME. Any way we can edit in the account or delete the loop in the account so it won't display on PRIME?

Sunday, September 22, 2013 - 11:40am

Cesar - we're working on a number of improvements to PRIME!

Tuesday, September 24, 2013 - 11:48am

Would it be correct to assume that if I want to use my band's loops with the Prime app, I'd have to upload them to the loop community site? Does this mean that our loops would be for sale to anyone?

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Tuesday, September 24, 2013 - 12:04pm

Hey Benjamin... we have a custom uploader coming soon that will let you upload your own tracks into Prime... with the option to sell them, or keep them private.

Sunday, October 6, 2013 - 2:21pm

will the prime app be on android anytime soon?

Friday, October 11, 2013 - 9:22am

What's the update on the custom uploader? Maybe I'm just missing it. If so, how do I navigate to it?

Friday, October 11, 2013 - 9:31am

Wayne - we're working out the bugs and hoping to have it available soon!

Wednesday, October 16, 2013 - 6:57pm

dude...i've been playing drums for a little over a year and never ran tracks...this is a total game-changer. i actually FEEL like i know what i'm doing now...haha. thank you guys so much for this app!!

Thursday, October 17, 2013 - 9:08am

Anyone know what wires to use to send the loop from the ipad out to the soundboard?

Thursday, October 17, 2013 - 9:11am
Thursday, October 17, 2013 - 10:02am

Thanks Mike! This can be used with "Prime" as well I assume?

Thursday, October 17, 2013 - 10:04am

Yep - same setup. The only thing to watch out for is that the splitter cable is a STEREO 1/8th to 2x Mono 1/4. This is what splits the left channel from the right.

Thursday, October 17, 2013 - 10:07am

OK, awesome! Thanks for all the help!

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Thursday, October 17, 2013 - 10:34am

Hey everyone!
Now you can UPLOAD your own audio to LC Prime.
Check it out here:

Friday, October 18, 2013 - 7:48am

I just purchased this multi track loop but for some reason it downloads in Prime but no tracks show up and it doesn't play. Any ideas?

Friday, October 18, 2013 - 8:55am

The is awesome! So I'm seeing that if I bought a loop through you if I use prime I can turn off individual parts... Even when it's not a multitrack? That's awesome for a startup church on a budget!

Also, what does a red. Track mean? I'm getting a different track that is coming through with a red color for a piano, and it is a little louder than the rest.

Friday, October 18, 2013 - 2:22pm

Sheldon - exactly right. You can purchase the LoopTrack and still get the multi-track options in the app. The red color should be for click and cues only. If you've got a red-piano, that's not right! Email us at and we'll take a look at what's going on.

Saturday, October 19, 2013 - 2:57pm

is it going to be on android??

Saturday, October 19, 2013 - 9:54pm

So what do I need to do if I want to upload the free loops offered at for use on LC Prime? Let me know. Thanks for the new abilities to upload.

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Saturday, October 19, 2013 - 10:34pm

download the loops and upload @

Tuesday, October 29, 2013 - 9:46am

I know it's probably not possible, but for the cost conscious I really wish the $9.99 gave me all the track parts so I could use ableton to transpose or turn on and off parts. I like Prime, it's a great job. However, I use Ableton right now, so having to lose the ability to turn on and off parts is frustrating, and I know some of us can't afford multitracks.

Just a thought to bounce out there. I'd do multitracks for everything if I could afford it, in the meantime at least offers a enhanced mix with and without drums in each loop pack. That at least helps a little with keeping things flexible with a limited budget.

Thanks for all your hard work!

Tuesday, October 29, 2013 - 9:54am

Sheldon - thanks for the feedback. We know price is a consideration for a lot of churches. You should really take a look at the LoopElite subscriptions. Brings down the price per track (by no small amount for the annual subscription).

Tuesday, October 29, 2013 - 10:02am

I'm already a subscriber! I'm just saying that right now as I'm building up library I can only afford elite for looptracks, since 6 is barely enough to get me moving from scratch. 3 multi-track isn't enough yet, so this means I'm stuck with the arrangement as is, and some of the best have drums and bass which I want to turn off, but can't without using Prime or multitracks.

So I either am forced to use Prime if I want the ability to turn on or off parts or cut my looptrack available downloads in half to have full control.

I'm not saying it's unfair, you guys are amazing, I'm just giving you feedback that as a resource for startups it's tough since I either reduce click track usage and have more control or lose control of the tracks and cut the library build in half.
Thanks again!

Tuesday, October 29, 2013 - 10:35am

Sheldon - totally get it. I appreciate the position and the comments!

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Tuesday, October 29, 2013 - 12:22pm

Good feedback sheldon. I agree to some degree as well. It's hard to justifiy $20 for a multitrack i may only use once or twice. Also I know from having stuff on the site what sells most is the patches because people want to use it with there computers and the cost is super low.

Friday, November 1, 2013 - 7:58pm

Just wanted to say the ability to now upload my own created loops in to Prime is AWESOME!!! My music director has had a very easy time moving to the next song, stopping and setting playlists. I can not tell you how much it has increased our worship during the music portion of the service. I do have a couple of questions.

1: When I first uploaded some of my own loops to be used on Prime I messed them up. How can I delete those from the account? I know how to get them off the iPad, but they still appear in my songs list.
2: It would truly take the app to the next level if you could have the songs play one right after another and set different options as far as time between songs. I think that statement makes sense, but if not here is my example: We work very hard for our transitions between songs in our Worship ministry. It would be great for my music director to just let the app keep playing telling it that we need say 4 seconds between songs. This way he could keep playing and not have to worry about the iPad. Just an idea and my own $.02

Thank you for everything.

Friday, November 1, 2013 - 8:00pm

Hey Mathew - we're working on an interface for you to manage the tracks in your PRIME account. We need to get it right, so be patient with us!

For the auto-advance, you're not the first to ask about that and it's something we're considering.


Monday, November 4, 2013 - 10:24am

I am not sure if you guys can help, but is there a way to send the click information from Prime to our guitarist delay pedals via midi so the tempo would change when the tempo is changed in Prime. I hope this makes sense. I figured maybe someone here was doing something like this. I know I could do it from a computer, but I am not ready yet. Thank you again.

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Monday, November 4, 2013 - 4:13pm

You wouldn't be able to from prime as far as I know. Computer shouldn't be an issue. The problem is that prime isn't really pushing out midi info it's playing audio files out. it's taking in midi info from the looptimus but that's about it. I know similar things have been talked about for prime. I have been pushing at getting a midi learn option so prime can be controlled by any controller.

Great question! Interesting idea.

Tuesday, November 5, 2013 - 10:51am

I couldn't find an answer yet on if a Line 6 Shortboard MKII controller has any way of sending midi control signals to an ipad. I need hands free so I was hoping my current pedal will have some way of using Prime.

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Tuesday, November 5, 2013 - 6:34pm

Has anyone suggested "Markers" yet? Because that would be fabulous! haha.

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Tuesday, November 5, 2013 - 9:15pm

Hey Cory - what do you want to do with Markers?

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Tuesday, November 5, 2013 - 9:37pm

Matt - I would love to be able to jump around in my tracks and know where I'm going. haha. Being able to setup little markers at the beginning of certain bars that would say, you know, verse, chorus, bridge, etc.. This would be a tremendous help in a pretty "old school" church where the elders say you should be able to go anywhere in the song and not be completely locked into the track. I personally don't mind, but it would be a cool feature to have. I realize that this would involve probably restructuring the app to not just play audio but keep bars and bpm info so I understand if it's way off at this point, but just a thought!

Also, one idea that would be awesome in the future, would be a way to playback tracks in stereo instead of mono. That would take the simplicity out of headphone jack and make it a little more complex, but would love to run in stereo in the future too. Both of these ideas would make the prime app my dream app!

Thanks so much for what you guys are doing! It is great and extremely straightforward for people in churches like mine that are a little more traditional! haha.

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Tuesday, November 5, 2013 - 9:42pm

Great! Thanks for the feedback / suggestions!!!

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Tuesday, November 5, 2013 - 11:18pm

If you have a minute, please take a moment to leave a rating for PRIME in the app store.

Wednesday, November 13, 2013 - 5:31pm

Hello everyone, God Bless, this is marcos from Brazil, I did buy a track from master tracks to use in my ipad on prime, but I can't add the song it does not shows, and when I star from the prime then it sends me to web I log in and I can see the file there but I can't Dowload into prime.

Can you help me out.


Friday, November 29, 2013 - 9:03pm

First, I truly love this app and I throughly enjoy using it. I am having an issue however with the Click and cues bleeding over in to the loop channel. I have tested both the signal in our Worship Center, straight from my computer using headphones, and just about everything. I have custom molds that I unplug the left and can still hear it. I believe that this is being amplified by the PA while at church. I am at a loss. I am using Presonus Studio One presently to make the loops and modify ones that I have purchased. Please help.

Saturday, November 30, 2013 - 9:41am

Hey Mathew - send us a support request. It's possible that a track isn't bounced properly and it causing it. We'll take a look.

Sunday, December 1, 2013 - 3:11pm

HEY!! The loops I uploaded to the site to be sold aren't shown in MY PRIME, do I have to re-upload them to be used in prime?

Thursday, December 5, 2013 - 1:46pm

Just beginning to look at PRIME. Sounds like PRIME can be used with a foot controller like the Looptimus? What would one control - just which song to play in the set? Or can you loop certain parts of a song?

Thursday, December 5, 2013 - 1:58pm

It's currently designed to start individual songs and transport control. It does not enable looping in the tracks currently although we have lots of things always in development.

Friday, December 6, 2013 - 12:33pm

I uploaded a song onto prime and the click is blue and my percussion stem is red.
How can I switch these?

Friday, December 6, 2013 - 1:09pm

Hi Jordan - I was able to take a look at the files you uploaded. You need to name your tracks CLICK and CUES to have them pan properly. I've fixed your track, so if you'd delete from your device and redownload you should be all set.

Friday, December 6, 2013 - 1:36pm

Ok, Thank You SO MUCH!!!

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Wednesday, December 11, 2013 - 3:11pm

I'm sure this has already been answered somewhere, but why can't I just upload my loop tracks right into Prime... for me? I mean, if I've understood this correctly, I have to upload a loop that I made for my band to the community, have it approved and added and available for sale until I can use it on Prime? I don't want to go through all that, I just want to create the loop on my computer and ---(Swoosh sound)---> Put it on my prime.

Seems like this should be a no-brainer kind of feature.

Wednesday, December 11, 2013 - 3:31pm

You don't need to have it approved. If you use the Prime uploader (the right-most icon) on the Upload page, it is available to you via prime in a matter of minutes.

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Wednesday, December 11, 2013 - 3:43pm

Also, to the post from Lee H above. It sounds like what you are looking for is a "CustomMix" like they have over at, but you want that functionality where you can pay less, have the mix done online the way you select and then buy it and download it without having to buy the Multitracks. One of the things I love about loopcommunity so much is that MultiTracks are only $20.00 which is fairly affordable, as opposed to's super affordable $40.00 per song price that leaves me paying $200.00 per Sunday. I'm not a fan of looptracks, I much prefer the Multitrack ones. I like importing my individual stems into Reason and playing around with them to make my own versions of the songs. ...Like this one I did of "Our God" by Chris Tomlin which I just uploaded to SoundCloud for the sake of this post.

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Wednesday, December 11, 2013 - 3:44pm

Mike Pankau: oh. ...I guess I uh.... stand corrected... Thanks. :) Merry Christmas.

Wednesday, December 11, 2013 - 5:04pm

No worries Ed! We're here to help.

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Saturday, December 14, 2013 - 4:14pm

Just saw the prime midi update for looptimus!
What are the midi notes for other controllers?


Monday, December 16, 2013 - 10:38am

Stop is 0x7f (G10)
Start playing track #'s:
1. 0x00 (C0)
2. 0x01 (C#0)

and straight up the line.

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Monday, December 23, 2013 - 3:42pm

BAM! You rock!

Saturday, January 11, 2014 - 12:09pm

I bought the file for Nothing Ever Could Separate Us by Citizen Way but it does not have a click track on it. How do I add a click track to it?

Saturday, January 11, 2014 - 12:13pm

I bought the file for Nothing Ever Could Separate Us by Citizen Way but it does not have a click track on it. How do I add a click track to it?

Saturday, January 11, 2014 - 5:51pm

Hi Prime

everytime i try to upload a .wav file to my account it gets an error saying

only files with the following extension are allowed: zip.

Please help

Sean Morton

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Saturday, January 11, 2014 - 6:09pm

It has to be in a compressed folder. So just right click the item and hit compress and it will save as a .zip verison and upload that.

Saturday, January 11, 2014 - 6:48pm

Thank you Travis.

I do have another question. What i am looking for is this.

I want to set up set lists with a combination of Metronome as well as Loops. However, I want
to be able to playback my file as a Loop. It is only 4 secs long. I want that to loop over and over until
i move on to the next song.

I don't believe that LOOPTIMUS does this. Is there any other app that might do this.

Wednesday, January 22, 2014 - 12:45pm

I know Prime now has MIDI support, but how about keystroke? Are there key hits that will start/stop loops? If not, can that be added?


Wednesday, January 22, 2014 - 3:16pm

Jeff - not quite sure what you're asking. Are you talking about using a bluetooth keyboard or similar with your ipad to trigger Prime?

Thursday, January 30, 2014 - 1:53pm


That is right, basically a bluetooth keyboard. I am using some hardware that is roughly equivalent to an Airturn or Pageflip pedal but I can have as many switches as I want and assign them any keystroke.


Saturday, February 1, 2014 - 6:56pm

I love the Prime app but I have a little trouble with volume levels when using loops, master tracks, and clicks in the same set list. Any chance you guys will build in a feature like the iPhone's "soundcheck"? Would be great to make primes output level the same across the board... thanks


Wednesday, February 5, 2014 - 12:08pm

Just purchased a multitrack loop and loaded it in Prime on my iPad, but there are no tracks on the left side of screen and the loop won't play at all. It's not a volume issue because the track does not even move from the 00s / 0:00s timeline viewer.

Wednesday, February 5, 2014 - 12:16pm

Hey Steve - email us your order number to and we'll take a look at it!

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Wednesday, February 19, 2014 - 7:57pm

your right sean, it doesn't do that. You best option is to throw the loop into and DAW just loop it as long as the song is. I use to do that for closer by hillsong and then play all the other pieces with my keyboards. You could even go onto garageband and loop it if you only have an ipad to work with. Free app and you could then loop it and export it. Hope that is helpful for you...... if you want you can send me the file and tell me how long you need it looped and I can do that for you. lemme know.

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Wednesday, February 19, 2014 - 8:00pm

hey mike I seen your post on the notes for prime..... the G10 for stop works great but the C0 and so forth is not starting the songs

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Wednesday, February 19, 2014 - 8:13pm

so far for keys i that work in prime i have.....
E2- auto advance/next song
C#5- BPM down
E5- BPM up
F5- Key Up
D5- Key Down

Wednesday, February 19, 2014 - 10:04pm

Would I be able to trigger loops in Prime using an Apogee GIO? If so, what would you recommend in terms of cable connection (unlike the Looptimus, the GIO only has USB Type-B out)?

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Thursday, February 20, 2014 - 2:35pm

i was working on finding the notes with a midi keyboard connected via usb to my ipad. I used the camera kit with my ipad into a powered usb hub then into my midi controller because my controller is usb powered. So your gio should actually work great with it, you just need to figure out the note controls.

Thursday, February 20, 2014 - 9:40pm


Monday, February 24, 2014 - 5:27pm

Can I upload stems I have purchased from Multi-tracks onto LC so I can play everything from one IPAD interface? Multi-tracks has an iPad app but I don't want to have to switch back forth during service.

Monday, February 24, 2014 - 7:12pm

Ryan - yes you can! Obviously it's an easier process if you buy them from us :D - but you can upload any audio you like to your prime account. Not to mention the tempo/key change in PRIME...

Wednesday, February 26, 2014 - 11:34am

having trouble uploading to prime the last two days - is the service down?


"An AJAX HTTP request terminated abnormally. Debugging information follows. Path: /file/progress/1013125101 StatusText: ResponseText: ReadyState: 4"

Wednesday, February 26, 2014 - 12:29pm

Were working it. Definitely an issue haopening.

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Friday, February 28, 2014 - 9:23pm

Hi guys, mine is saying the file conversion has failed (repeated attempts). Same problem?

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Tuesday, March 4, 2014 - 3:33pm

Just purchased the split track of All To Him by New Life Worship created by goodmje. Every time I try to add the song into my Prime playlist, the app crashes. On iPhone and iPad, this happens. Help?!?

Thursday, March 13, 2014 - 5:17pm

I know it was asked twice with no answer but I NEED to ASK again.

Will the prime app be on android anytime soon?

Erick Florez

Thursday, March 13, 2014 - 5:43pm

I haven't seen this in any of the discussions, but I would like to load simple click tracks into the Prime App. I see clicks available for most tempos in 4/4 and 6/8 but I want a more simple 3/4 time signature click. I can use a 6/8, but it's often just too busy for a 3/4 feel. Is this available now, or will it be available soon?

Friday, March 14, 2014 - 7:32am

Jackie - thanks for the suggestion. We'll put it on the list of things to review!

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Sunday, March 16, 2014 - 10:38pm

Attempt #4

When will this be available for Android users?

Monday, March 17, 2014 - 9:08am

^^ I'd also like it for Android.

Thursday, March 20, 2014 - 9:29pm

Can you direct me to some general instructions for the Prime app? Most of it is pretty intuitive but I cannot figure out how to change the order of the set list without deleting songs and starting over. Are the triangles to the right of the song title supposed to do that? (Nothing happens when I touch them other than they become highlighted and unhighlighted.) I try to drag and drop but that doesn't work either. I feel that it is probably something very simple, but it is apparently just outside my ability to grasp it.

Friday, March 21, 2014 - 7:16am

Jackie - press 'Edit' and then you'll see the grab bars along the right edge to re-order songs. The triangle is to auto-advance to the next track when that one finishes!

Saturday, March 22, 2014 - 7:29am

Got it. Thanks!

Thursday, April 3, 2014 - 6:50pm

After I downloaded the prime update, it stopped working. Won't play the song in the setlist...says it's can't find it or something?

Thursday, April 3, 2014 - 6:51pm

I had to delete the app, reinstall it, and re-download my files. Very strange hiccup in the update process! Scared me to death that it wouldn't work when I need it on a Sunday morning!!

Friday, April 4, 2014 - 7:43am

Hey Alan - sounds like you're almost out of space and IOS is deleting files that are considered 'redownloadable'. It's an automated process we've seen a few people run into. You should alma make sure you've got at least a few hundred MB free on your device to prevent this from happening.

Thursday, April 10, 2014 - 12:50am

Just have a suggestion (that might have been given already) - but it'd be great if you could name/label the BPM tracks when you add them to your setlist in Prime. I've had drummers forget which BPM is assigned to which song...

Also, I uploaded one of my own MultiTracks with individual stems using Prime Upload, but it's placed the guide track in the right channel along with the instruments. Do I need to rename it 'cue' for it to assign it automatically to the left? It'd be great if there was a way of doing that on the fly...

And I don't know if I'm missing something blatantly obvious, but I can't seem to transpose my tracks within Prime.

Love using Prime... thanks for doing such a great job!

Thursday, April 24, 2014 - 9:22am

It would be really helpful also if when your adjusting the volumes of tracks if a numeric value showed up next to it or at the bottom of the track it showing how far up or down it was. Maybe from 0 to 100 or something. That would make it way easier to bring down or bring up multiple tracks or even whole songs in a set evenly instead of having to guess based on the visual if you had moved them the same amount. Thanks for all you guys do. I love Prime!!

Friday, April 25, 2014 - 1:24pm

All tracks sound distorted & laggy on both Ipad & Iphone regardless of track level or device volume level. What am I missing?

Friday, April 25, 2014 - 7:34pm

Hey guys - great feedback. To answer a few of the questions:

- You have to use the names 'CLICK' and 'CUES' (read the instructions on the upload page :p)
- Mark Lollar - can you give me an example track of yours that isn't playing right? I can test it and see if I get the same results.

Thanks guys!

Saturday, April 26, 2014 - 5:25am

Here you go Mike,

41353 oceanswfmf_63_d_lt

with the exception of Beautiful Day these tracks are ok played though Mainstage. I use logic to prep them for MS.

Saturday, April 26, 2014 - 7:13am

Mark - are these from Loop Community already? (Feels like our naming).

Monday, April 28, 2014 - 9:15am

Yes they are all LC files

Thursday, June 5, 2014 - 9:08am

Hey LC, been having some trouble uploading tracks to PRIME the last couple of days. Never had problems in the past, but now when I try and upload my zip files with 160kbps or 320kbps MP3's, I never get any emails saying my tracks have been processed successfully. Is the service down or is there something wrong with my account maybe?

Thursday, June 5, 2014 - 10:11am

Hey Kyle - Got the support request, we're looking into it!

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Wednesday, June 18, 2014 - 9:36am

Hey LC, I have updated my PRIME app so I could try it this next weekend, but I don't have the ability to "warp" like in Ableton. (i.e. change tempo or key.) Any suggestions?

Friday, June 20, 2014 - 7:19pm

Has anyone had problems with prime crashing randomly. It never had done that before but I just updated it this week to the newest version and it is happening on both my ipad 2 and ipad air.

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Saturday, June 21, 2014 - 10:35am

Hey Anthony: Older devices don't let you change tempo or key.

Jonathan: We haven't seen this issue. Strange. Can you try deleting the app and re-installing?

Saturday, June 21, 2014 - 7:02pm

I'm a little new to Prime, just curious if the key & tempo change features are available for iPhone?

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Sunday, June 22, 2014 - 5:01pm

IPhone 4s and up.

Sunday, June 22, 2014 - 11:05pm

anyone know if prime can prime be controlled with i rig blue board?

Monday, June 23, 2014 - 7:54am

Matt, things are working good again. Still don't know why the other day both my ipads were crashing but I have not had the issue of the app crashing since. I did not re-install the app either. used everything this sunday and it worked flawlessly. Thanks for everything you guys are doing!

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Thursday, June 26, 2014 - 12:14pm

Hey there!
If you're using our app PRIME, will you please take a few moments and write a review? We appreciate the support!!!

Thursday, June 26, 2014 - 2:48pm

Matt -- have you seen any issues where imported split tracks are combining the click/cues track with the loop audio once in Prime?

I've used several split tracks successfully in the past, but when I load those tracks into PRIME now, they do the same thing and combine the audio tracks into one (first blue track).

Any thoughts?

Wednesday, July 16, 2014 - 11:01pm

It would be really great to have a MIDI mapping option, I am trying to use a korg drum pad (padKontrol) to fire tracks, but I cannot get it to connect to prime, I have tried assigning pads to the write MIDI notes, but maybe I am doing something wrong?

Wednesday, July 23, 2014 - 9:54am

Hi - I've noticed that when I play tracks with individual parts that I've imported I have the click/cues coming through very softly in the left (track) output. It stops when I mute the click/cues so its a problem with playback not the track itself. It doesn't happen when I just play a split mp3 - just when I use a track with individual parts.

Anyone got a solution to this?

Saturday, August 23, 2014 - 1:00pm

I don't know if this is possible but I would love to have a cross fade option in an update to the Prime app. So often I am going from a song into a pre recorded pad and then into another song or from a song in the same key into another song in the same key but I would like to be able to trigger the next song before the previous song ends. It would keep the worship set flowing. Any ideas other than using two ipads at once (Which i have done)?

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Saturday, August 23, 2014 - 1:01pm

Hey Jonathan,
You're not the first person to request this feature.
Can you give me a play-by-play idea of how you see this feature actually working in the app?

Saturday, August 23, 2014 - 1:01pm

Another idea I had was if you could add a simple fade out command in the app that you could preset for those songs that drag on and on. I already use the expression pedal but it would be nice not to have to think about it.

Saturday, August 23, 2014 - 1:15pm

Start with Forever Reign (Key of C) and at the end of the track be able to place a marker (where you want it to go) where the next track, say (Pad Key of G) would automatically start to fade in while forever reign fades out. From there you can read a scripture (or have a short devo) and then manually fade right over to Here I Am To Worship (Key of G). Adding a fade in/out time control would be essential. Also, having the option to run it in program and manual mode would be nice. Between songs that you are going to be speaking you want to have flexibility. The pain purpose would be for creating seamless transitions. BTW We are using your Here I Am To Worship Track (Key of G) this sunday. Thank you for service the Church in this way. Make sure you take a day off some time!

Thursday, September 4, 2014 - 8:42am

Hey guys- love the app! I'm trying to connect the Keith McMullen soft step. Using an iPad mini and the apple camera connector - but the app says midi disconnected. Help?

Thursday, September 4, 2014 - 8:46am

Hi Amy - You need to use a USB cable from the extender port to properly power the Softstep before you plug it into the camera kit. So the way this would work is:

1) Plug a USB cable in to the extender port of the Softstep and the other end into a USB power adapter in a standard power outlet (I used a kindle adapter, so I don't think the type matters).
2) Let the Softstep fully start/boot.
3) Plug in the primary USB of the Softstep into the camera kit adapter.
4) Get your Prime on.

Monday, September 8, 2014 - 1:36pm

I am just wondering if there is a way to put markers into each loop? Then you could mark off each verse and Chorus and such. Then is rehearsal if you need to go back to a particular part of the song you don't have to search for it.

Friday, September 19, 2014 - 2:32pm

I don't if this is answer yet but when are you guys going to put on the android market im using my IPOD right its small but i would love it to have it one my phone I have a galaxy note 3

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Monday, September 22, 2014 - 1:36pm

Hey Northwoods Community Church:
You can't add markers currently.

No android plans as of now.

Sunday, October 12, 2014 - 9:53pm

Question: I'm running Prime and Looptimus together and originally when Looptimus was connected it said "Looptimus Connected" up top in Prime. Now it is saying "Midi Connected" and won't trigger the play button when selecting each song...? I reset looptimus to it's factory settings and it's still doing the same thing? Not a huge deal cause I was able to personalize a button on looptimus to trigger the play button... But it was nice when it played right away when selecting each song. Any tips would be awesome... Hope all that makes sense... :) Thanks.

Monday, October 13, 2014 - 4:19am

I was hoping to trigger loops inside Prime with Softstep 2 controller, but i found that actually this app is not able to cycle loops. I use only drum loops in various combinations, they are very short, and needs to be played continuously, over and over again, but synced with the tempo. Can Prime do that ?

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Monday, October 13, 2014 - 10:37am

Hey Ryan, this is an iOS8 issue and an update is coming soon.

Denis, no - Prime can't loop audio. Only playback stems from start to finish.

Monday, October 13, 2014 - 3:41pm

Thanks for responding to the Looptimus/midi issue so soon! Any word on the cross fade option? It would be really nice to have. Thx

Friday, October 17, 2014 - 11:16am

Can I use the Rocktron Midi USB the same way Looptimus works in cueing my LC tracks on ipad?

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Friday, October 17, 2014 - 11:35am

Yes. Just use the MIDI mapping function in Prime (iPad only)

Friday, October 17, 2014 - 12:30pm

So you are saying I can play the songs from Prime (on ipad) controlled by the Lodigy with the 3 button switch? Im not limited to only 3 commands am I? Sorry for dumb questions... new to all this

Thursday, October 23, 2014 - 4:56pm

Can you save mixes?

Tuesday, December 2, 2014 - 12:29am

What will if take to have PRIME for android?

Saturday, February 7, 2015 - 2:49pm

I am new at this and have hit a few snags. I have a song that I had previously purchased at worship backing band. It is downloaded on my laptop. What is the best way to transfer it to my ipad so that I can import it into prime? Also, on my ipad when I try to upload a file and click on the "choose file" button, it only gives the option to take a photo or video or to go to the photo library. Do I need to create someplace to have my multitracks on my ipad? Also, to run prime, are the multitracks actually on my ipad or do I need to be connected to the internet so that they are coming from my account on prime? Thanks for your help!

Monday, February 9, 2015 - 12:52pm

any chance of changing master fared to just controller loop side. have a midi controller i would like to assign a knob to master but it changes volume of click too.

Monday, February 9, 2015 - 12:56pm

any chance of a desktop app?

Saturday, March 7, 2015 - 6:49pm

Fantastic app! As others have stated above, for us it would be perfect with markers and looping ability.
Thanks for the hard work.

Tuesday, March 10, 2015 - 3:02pm

I have the same request as Jonathan Mast; I would find it very helpful to have a cross fade option between tracks. Similar to the auto-start option (triangle), you could choose 3 sec, 5 sec, etc crossfade between the end of one song and the beginning of another. Especially if you're using an ambient drone pad that continues for say 2o min, if you hit next anywhere in the song, it could cross fade to the subsequent track. I hope this makes sense. It would really minimize transition time between songs.

Saturday, March 21, 2015 - 10:33am

Has anyone used an aka MPD18 with the iPhone app and been able to get it to work?

Im having trouble. I think I have assigned the right notes to the pads, but still nothing happens when I try to trigger.

I have use power plugged up to the unit so it is getting enough power, and the app says midi connected.

any help is appreciated.

Saturday, May 2, 2015 - 5:56pm

I am using the Prime iPod app and trying to fire off my loops using the alesis Q46. I used the camera connector kit and it says "Midi connected," however none of the keys or buttons will trigger any loops. Any help?

Tuesday, May 12, 2015 - 8:26pm

Hey..I'm new here and only just downloaded the Prime app. I realise there is a loop function now that appears new as well as the Matt McCoy free sample that has the song split into sections. How can I prepare my original songs into Verse, chorus etc?

Saturday, May 23, 2015 - 11:02pm

Hi all. Just downloaded the prime app. got the songs loaded. although having an issue with the vocal cues on one song. Sometime it plays and sometimes it does not fire off even though the click track is working. i am having to mess with the cue volume up and down, soloing and turning the channel on/off before it works.

Anything i am doing wrong?

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Saturday, May 30, 2015 - 9:06pm

My PRIME app is playing all loops and clicks stereo right down the middle. Anyone else having this issue? I have tested the loops and they are correct, just not playing correctly on the app. We have been using the app for months with no issues and have been having quite a few lately. Any suggestions would be so helpful.

Saturday, May 30, 2015 - 10:36pm

Canaan, I experienced the same thing a few weeks ago. Powered down and restarted my iPad and the problem was fixed. Have you tried that?

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Monday, June 1, 2015 - 8:39am

I did try that and I dowloaded on other iphone/ipad with same issue. Not sure what is happening...

Saturday, June 13, 2015 - 11:31pm

What's up LC. I am trying to use a Korg nanoKontrol midi controller to run Prime, but I can't get anything except for volume controls to map. From what I've read, Prime should be able to be run with any midi controller. And the fact that it recognizes my nano and maps some things but not others tells me that I should be able to use this controller. The things that won't map are PLAY, STOP, NEXT/PREVIOUS, ON/OFF, SOLO, BPM, KEY and the TRACK itself. In other words, everything but the volume controls. Any help would be appreciated. Thanks!


Sunday, June 14, 2015 - 8:44pm


I'm no expert, by any means, but I'm going through some of what you describe. If you put Prime into MIDI 'learn mode' are the fields in question already filled? if they are you should be able to change them anyway. Select the field and hit the corresponding key on the nanoKontrol. Prime should tell you it's already mapped and ask if you want to change that. Say yes and it SHOULD populate the control with the desired note on value.

I think this is a great program, but so far have found the midi mapping piece largely undocumented. If you have a looptimus then all is well, if you are using something else you seem to be on your own.

Just my $.02


Monday, June 15, 2015 - 12:49am

Hi Pete, thanks for your reply. No, they are definitely empty. Still don't know what's wrong. I agree with you though. Unless you have a Looptimus pedal your kind of in uncharted territory. Wish I could fork over 300 bones for it, but it's definitely not in my budget. Thanks for your thoughts.


Tuesday, June 16, 2015 - 10:22pm


Another thought, do you know what the nanoKontrol IS sending? I use midi-ox on my pc to make sure I send note on/off messages to those controls. Since volume works - looks like CC messages are getting through, but maybe note on/off are not what you think and you may have to change the nano programming.

I just went through this with my Behringer FCB1010. the pedals were not sending what I needed, so I had to reprogram the pedalboard to send something that Prime wanted to see.


Wednesday, June 17, 2015 - 12:44am

Thanks Pete. I think I know where your going with this. I lost you at "note on/off" though. haha. I'm no expert either. But I'm not sure how to reprogram the nano or what to reprogram it to. And what would Prime be wanting to see? I saw an earlier post that said the programming was 1x7f (G10), etc. Have no idea what that means. haha. Any further help would be great! Thanks!


Wednesday, June 17, 2015 - 9:35pm


You need to know a little about midi and how to program your nanoKontrol. Prime wants to see 'note on' messages from the nano. From what I've read in the Korg manual, you need the nanoKontrol editor on a computer to program these changes necessary to make it work for Prime. Look at Korg for the software.

I would also suggest learning a little more about midi.

I know it's not what you wanted but I'll bet it can be accomplished.

Good Luck,

Wednesday, June 24, 2015 - 1:30pm


Great app. I do keep having a recurring problem though. Every time I load an additional song to prime, it becomes the song "Great Are You Lord." The title of the song is different, but not matter what song I upload it always becomes "Great Are You Lord."

I have uploaded about a dozen songs that have mysteriously turned into "Great Are You Lord."

I love that song but I would like to do some other ones;)

Please help!

Thursday, June 25, 2015 - 1:57pm

So Im having issues with one particular song.... This is amazing grace... I upload it into prime and it always plays the click and loop in the middle, not stereo. Whats weird is I listen on my computer with headphones and the file i upload is panned correctly. So its something with the prime app... I noticed another person referenced this earlier in a comment and I also tried restarting my ipad, but still having same issue....

Thursday, June 25, 2015 - 1:59pm

lol... Also, who the heck is this a picture of ?
Cause its definitely not me....

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Thursday, June 25, 2015 - 2:03pm

Haha - that's funny. Have you changed your profile picture in your account settings?

If it's a custom track that you are uploading to Prime as a "SPLIT" track, we have a fix for that bug. It should be released in the next PRIME version sometime tomorrow or Monday.

Probably monday since we don't want to release a new version right before the weekend, but we'll see.

Thursday, June 25, 2015 - 2:08pm

Alright thx Matt I'll look for it.
I reloaded the pic so it's looks back to normal except I'm balder than I had hoped

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Thursday, June 25, 2015 - 2:09pm

hahah pic is looking good man. much better.

Friday, June 26, 2015 - 1:49pm

New version?!!

Saturday, June 27, 2015 - 6:38pm

Hey Joel!

Saturday, June 27, 2015 - 6:47pm

I blamed the custom track panning issue on my sound man last Sunday! Looking forward to that update too!!!

Wednesday, July 1, 2015 - 4:03am

Hey! when can we expect new update?:)
i've seen something about last monday:) but i cant see update in appstore.
Thank you!

Sunday, July 19, 2015 - 10:06am

Prime User Suggestion/Request: Is there anyway to preview the click track when sampling the Loop/Music. I have purchased so many loops that I love to find out after I purchase it the click is not what I prefer or sounds different then most... It would be awesome if we had capabilities to altar the click track tones and counts once added to Prime? Is this possible or something that has been thought about?

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Saturday, July 25, 2015 - 12:18am

Wow. Just started using Prime and I LOVE the interface and ease of setup/live use. If only there were a way to get 3 audio outputs from my iPad so I could have stereo tracks and the click. There isn't a way to do that is there? Also, the add a click feature is great, but wish I could add a pad to go with the click. Maybe I could upload my own pads, or a common library to choose from. Just an idea.

Well done LC. This just saved me a LOT of ableton setup/training.

Saturday, July 25, 2015 - 7:04am


Unfortunately, iOS devices only have 2 outputs (1 stereo output) on them. I agree it would be nice, but I'm not sure how any software could overcome that limitation. I've also seen some lightning interface adapters, but none yet seem to have more than 2 inputs/outputs.

Yes; you can easily upload your own pad and click.


Monday, September 14, 2015 - 11:26am

okay, was on my ipad this morning getting ready to load some songs for our upcoming youth worship and I just discovered the color coded 'looping within the loop' capability in PRIME has finally been added. This particular song I already had loaded was actually a recent song that I purchased and downloaded from But the update was there already for that song when I opened PRIME this morning. The song is "Look How He Lifted Me" (Elevation Worship). I was really excited about this and was hoping that the rest of my purchased songs would have this automatically updated with this great color coded looping within the loop tool. So I removed each song that I already had in my 'loaded list' and thought that maybe reloading them would bring the update into the app with the song, but that did not work.

Will this new feature work with my current library of purchased songs that I've downloaded? Fingers crossed that this update will work with my entire library. I've purchased a lot of loops and hope that I can utilize this tool for many of them.

Please give me some good news about this. :-/


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Monday, September 14, 2015 - 11:28am

Kevin - our catalog is being updated. Once your songs are updated to use Looping, the color coded sections will appear. It's still in BETA.

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Thursday, October 8, 2015 - 4:09pm

Love the new stuff... Song sections, looping, etc. Thank you!

Wondering if multi-outs is possibly on the horizon? There are audio interfaces on the market for iOS like the iConnectivity iConnect4. Can you give us a "coming soon"? :)

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Thursday, October 8, 2015 - 4:16pm

Definitely something we will implement eventually.

Saturday, October 31, 2015 - 11:09am

Thank you for all updates! is it possible to do your own cues for your custom track which i have uploaded to prime? please:)

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Monday, November 2, 2015 - 10:18am

Absolutely - just make your own Cues stem and then upload it with all of your other instrumental stems.
Make sure you name your cues stem "Cues.wav" or .mp3, etc.

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Tuesday, November 3, 2015 - 3:56pm

Feature Request: Google Drive + Dropbox Support so

-we can manage our own files
-make edits quickly to single files without zipping (essential for when things go wrong in rehearsal)
-background uploading without a browser (would allow for multiple songs at a time)
-reduced load on Loop Community servers

Again, don't take away the current functionality with Loop Community cloud but adding these would take this app over the top for me.

Tuesday, November 3, 2015 - 10:51pm

Question... In trying to keep things as simple as possible, I am running the Looptimus pedal with Prime. What in the world is the best way to accomplish playing synth pads with this setup? I contemplated uploading audio tracks and just adding them in to a setlist (no clue whether or not that even makes sense to do or if it's even possible). But, the other option I contemplated is to use a midi channel change. I could be wrong but I believe Prime operates on channel 1.?.? However, Garage Band (which I would want to use for the pads) recognizes all 16 midi channels and cannot be changed. Was planning on using the midiflow app to facilitate the channel change and routing, but what app should be used for the pads instead of Garage Band (obviously, one that the channel can be changed in)? OR, is there some other easier way of accomplishing playing pads while using Looptimus & Prime?

Thursday, November 5, 2015 - 2:01pm

Just updated firmware to use expander switch. Switch works, but now getting an error when attempting to connect Looptimus with my iPad/Prime. "LOOPTIMUS DFU2: Device not supported"

Anyone ever have this issue?

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Thursday, November 5, 2015 - 2:25pm

Hey Kevin!

This indicates the firmware update did not finish the final step, which is to flash the USB firmware back to the original. The message Looptimus DFU2 indicates this never happened.

Please restart the entire firmware update process using the same method. If it is still not working, click the "Details" drop down and e-mail us the entire text before clicking Quit. This will help us diagnose a potential issue.

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Thursday, November 5, 2015 - 2:27pm

Hey Mike!

You can't be in PAD mode and Note mode at the same time, so this might get tricky. However, this is what the Expander Switch is for. It lets you switch between modes faster.

The easiest thing to do would be to upload Pads to PRIME and trigger those using Looptimus.

If you're wanting to play Pads "live" using PAD mode, you can't do that within PRIME currently.

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Thursday, November 5, 2015 - 2:28pm

Mike Moore - thanks for the feedback! Noted. We will discuss with our team.

Thursday, November 5, 2015 - 2:35pm


Here's what happens when I attempt to reinstall the firmware...

Checking for device
FW size detected: 4034
2015-11-05 14:33:15.980 system_profiler[617:19578] SPUSBDevice: IOServiceGetMatchingService did not return anything for location 0x04100000
2015-11-05 14:33:15.984 system_profiler[617:19578] SPUSBDevice: IOServiceGetMatchingService did not return anything for location 0x06300000
2015-11-05 14:33:15.984 system_profiler[617:19578] SPUSBDevice: IOServiceGetMatchingService did not return anything for location 0x06630000
2015-11-05 14:33:15.985 system_profiler[617:19578] SPUSBDevice: IOServiceGetMatchingService did not return anything for location 0x06600000

USB 2.0 Bus:

Host Controller Driver: AppleUSBEHCIPCI
PCI Device ID: 0x0d9d
PCI Revision ID: 0x00a2
PCI Vendor ID: 0x10de

Built-in iSight:

Product ID: 0x8507
Vendor ID: 0x05ac (Apple Inc.)
Version: 4.42
Serial Number: 8JB1Q189EDCJ5A00
Speed: Up to 480 Mb/sec
Manufacturer: Apple Inc.
Location ID: 0x24600000 / 1
Current Available (mA): 1000
Current Required (mA): 500
Extra Operating Current (mA): 0
Built-In: Yes

USB 2.0 Bus:

Host Controller Driver: AppleUSBEHCIPCI
PCI Device ID: 0x0d9d
PCI Revision ID: 0x00a2
PCI Vendor ID: 0x10de

USB Bus:

Host Controller Driver: AppleUSBOHCIPCI
PCI Device ID: 0x0d9c
PCI Revision ID: 0x00a1
PCI Vendor ID: 0x10de

Looptimus DFU:

Product ID: 0x2fef
Vendor ID: 0x03eb (Atmel Corporation)
Version: 0.00
Location ID: 0x04100000

USB Bus:

Host Controller Driver: AppleUSBOHCIPCI
PCI Device ID: 0x0d9c
PCI Revision ID: 0x00a1
PCI Vendor ID: 0x10de

BRCM2070 Hub:

Product ID: 0x4500
Vendor ID: 0x0a5c (Broadcom Corp.)
Version: 1.00
Manufacturer: Apple Inc.
Location ID: 0x06600000

Bluetooth USB Host Controller:

Product ID: 0x8218
Vendor ID: 0x05ac (Apple Inc.)
Version: 0.42
Manufacturer: Apple Inc.
Location ID: 0x06630000

Apple Internal Keyboard / Trackpad:

Product ID: 0x0236
Vendor ID: 0x05ac (Apple Inc.)
Version: 0.90
Manufacturer: Apple Inc.
Location ID: 0x06300000

Unsupported firmware on atmega16u2 ( 4034 )

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Thursday, November 5, 2015 - 3:08pm

Hey Kevin,

We've updated the firmware. Can you please re-download the firmware and try installing again?

Thursday, November 5, 2015 - 3:09pm

Sure thing...thanks!

Thursday, November 5, 2015 - 3:23pm


Same error as pictured in screen shot above. When I hold STOP and A while powering up, getting to DF1, after I let go--about 1-2 seconds later--it automatically goes back to "01"...then the firmware updater is saying checking for device...then error.


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Thursday, November 5, 2015 - 3:28pm

Weird. We haven't seen this issue before. I'll email you.

Tuesday, November 10, 2015 - 3:46pm

The cues on my tracks are off! I'm using prime on an ipad. Can someone please help! It's saying things like "Chorus 1,2,3,4" but the "4" is landing on the 1.

**and the "Loop Community Support" email page is not working. I completely fill out the boxes and send but it returns with "Mail Delivery Failed"

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Tuesday, November 10, 2015 - 3:51pm

Hey Steve- It doesn't sound like you've updated to the latest version of PRIME. Try that and let us know if you still have problems.

Saturday, November 14, 2015 - 12:05pm

Why haven't the developers not yet released anything for the android market? You have people wishing and praying for it.

Sunday, November 15, 2015 - 5:18pm

Has anyone used the PRIME app on their iPad with a simple USB Audio Interface just to separate the left and right sides? I'm getting a cross bleed from the 1/8" headphone jack, which I've read is pretty common. I'm not looking for more than the 2 stereo channels though. Not yet. Right now we're just turning the click and cues tracks way low on the iPad and cranking them from the board to our in-ears. It works (most of the time) but I'd prefer not to have a knob cranked that's feeding into my ears.

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Monday, November 16, 2015 - 11:29am

If you're getting bleed, I would check these things:

1.) Make sure in iOS Accessibility settings, audio isn't panned or set to Mono.
2.) Use a different Y cable
3.) Don't use adapters
4.) Try a pair of headphones and see if you're still getting bleed.

This isn't an issue with PRIME.

Monday, November 16, 2015 - 12:32pm

Thanks Matt! I'll check those settings and order a new Y cable to see if that's the issue. I don't use any adapters, just the Y cable out of the 1/8" iPad jack into 2 direct boxes. I get the same thing with headphones, just the faintest bleed. From what I've researched, the issue is a hardware one - the 1/8" audio interface inside the iPad, and not one that necessarily impacts every iPad. I didn't mean to insinuate that the issue was a PRIME one. I'm more so looking for a way to use PRIME but bypass that 1/8" iPad audio interface.

Monday, November 16, 2015 - 7:00pm

Perhaps I'm missing something, but in PRIME, is there a way to auto trigger the next song once the previous song has ended? Or is it necessary to manually select the next song and hit play after each song?

Tuesday, November 17, 2015 - 9:23am

Church. You can tell PRIME to go to the next song automatically by selecting the triangle that's circled in the image I attached.

Tuesday, November 17, 2015 - 9:36am

Guys is there a chance for custom sections Marks. I Have A lot of my own track and im not able to Have sections in them. When can we expect this function?:)
Thank You

Tuesday, November 17, 2015 - 10:01am

Just hopped on to ask the same question above. How can I use section markers on my uploads to PRIME? I tried including my ableton project file with the sections maked in the zip, folder but that didn't do it.

Tuesday, November 17, 2015 - 11:18am

I'm interested in a track for He Shall Reign Forevermore that Andywalker made, but there are only two options available for purchase: Prime Track and Multitrack. If a buy a Prime Track, which says it's only available in Prime, does that mean I won't actually be getting a WAV file? Will I only be able to play it in the Prime app?

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Tuesday, November 17, 2015 - 11:22am

Filip and Joshua: There's not currently a way to do this. We're looking at the best ways to implement this option.

Scott: Right - it means that you won't receive a WAV file. If you buy the PRIME Track, you'll only get the track in PRIME. If you buy the MultiTrack, you'll get all the WAV files + the track in PRIME.

Wednesday, November 18, 2015 - 3:17am

What of prime for android?

Thursday, November 19, 2015 - 9:16am

Matt, I am the drummer in our church and i bought the split tracks out of my own pocket. I introduced our team to LC and they absolutely loved playing with tracks. But when you need to buy 3-4 tracks a week it becomes heavy so the other musicians decided to help me out. They created their own LC account and bought tracks. To have access to all tracks we tried creating another account where we could put our individually bought tracks. But the thing is, the split tracks we bought will not come out as multitracks when uploaded to a different account if even they are from LC. Is there a way to do this? I am not sure if what we're doing is legal but we are a small church with a tight budget. To have one account with all our credit cards info is also not ideal.

Friday, November 20, 2015 - 10:06am

Hey guys, tried to enter info on support page but the two graphics cover the entry form in safari. I have two tracks I've uploaded (Only King Forever & Revelation Song) and received email they are ready but when I add to a setlist Prime says
Download Error
Failed to download the song. Please Try again.

I can still add LC tracks & other tracks I've uploaded .


Friday, November 20, 2015 - 12:01pm

I'm looking for some help with Prime... On my iPad, I am using Prime. I am just starting to use loops but haven't been able to use them live yet because I am getting the click track and cues to both the left and right. I have tested it with headphones and both sides receive the click and cues loud and clear. I have checked the iOS Accessibility settings and the audio is not panned and is not set to Mono. I have also played with the pan button in Prime to see if that would make any difference. Is there anything you can suggest? I have tried it with 2 separate loops (one was purchased as a multitrack and the other as a split track). I also tried the split track in itunes off of my Mac. The sides are separated for all but the intro - loud and clear it plays the click and intro cue on both sides before the song starts. I'm assuming that is a track issue? Even if I can get it to work via iTunes and the Mac, I won't be able to use it because I need the song in another key...I really need it to work in Prime. Is there something I'm doing wrong here?

Separate issue - where can I make requests for an update for a specific song to be able to loop it?

Thanks in advance!

Friday, November 20, 2015 - 12:34pm

Kelli, had the same issue the other day. iPad mini 2. I powered it down and restarted the iPad. After that it worked correctly again. Also I believe the pan button will add the main tracks to the click/cue side for in ear mix.

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Friday, November 20, 2015 - 1:25pm

Hi there,

The best place for direct support with specific tracks is by emailing

If you give us your order number, we'll be able to fix whatever track you're having trouble with.

Friday, November 20, 2015 - 2:19pm

Are the click and cues coming through full volume (same as the tracks) or just faint? I've had issues with a faint click and cues. I think it's a hardware issue on the iPad. From what I've been told by others, just about any 1/8" jack is susceptible to that. I've heard it's worse on windows machines. Here's a workaround that makes it work for us.
1. Start with your click and cues tracks turned all the way down.
2. Have your sound person give you as much for that in your ears as possible.
3. Slowly turn the click and cues tracks up on your iPad until its good.
If your issue is like mine, that should work for the most part. Just be careful you don't blow out your ears by forgetting that you've got your click/cues channel high.

Friday, November 20, 2015 - 3:40pm

Any chance PRIME only or Split tracks will be available for the new Baloche Xmas album? Not in the budget to grab the $40 multi...

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Friday, November 20, 2015 - 3:58pm

It's actually very rare that this is an issue with the iPad or iPhone headphone jack.
It's almost always the cable configuration being used.

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Friday, November 20, 2015 - 3:59pm

Kevin, the record label decided not to offer these for PRIME. Sorry :(

Friday, November 20, 2015 - 4:58pm

So disappointed by that...not even Split tracks?!

Wednesday, December 16, 2015 - 6:27pm

hey guys
I have the app in my iphone
but the option to change key and time is not on the app?
my track are from loopcommunity

iphone 4

any ideas?

Wednesday, December 16, 2015 - 6:29pm

hey guys
I have the app in my iphone
but the option to change key and time is not on the app?
my track are from loopcommunity

iphone 4

any ideas?

Wednesday, December 16, 2015 - 6:31pm

hey guys
I have the app in my iphone
but the option to change key and time is not on the app?
my track are from loopcommunity

iphone 4

any ideas?

Wednesday, December 16, 2015 - 7:14pm

The ios on iphone 4 is 7.1.2. The full features only work on the newer ios devices. I was using my iphone 4 when I started using prime. spent $199. on an ipad 4 mini and problem solved.
tech. is changing so fast

Wednesday, December 16, 2015 - 7:59pm


Is time
gracias Joshua

Thursday, December 17, 2015 - 9:37am

Tono, sorry I got the ipad 2 mini, not the 4 and it works great

Sunday, December 20, 2015 - 12:47pm

Will the prime app ever come to the surface pro, because I really don't want the iPad

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Monday, December 21, 2015 - 10:29am

Hey Richard,

Currently, iOS is the only performance and development platform for PRIME. We'll be sure to keep the community up to date about any future changes to PRIME's operations. Thanks, Merry Christmas, and Happy Looping!

- Janson

Monday, January 11, 2016 - 10:01pm

Any chance of the record labels cutting the price for some of the loops like 'Eyes Like Fire" by Dustin Smith and "You Hold It All' by Travis Ryan? $40 bucks is a bit much to use just in Prime..

Thanks, Jason

Wednesday, January 13, 2016 - 11:43am

For the Prime Only tracks, are they Multi Tracks that can only be used in Prime? And do they come with Click Tracks and Cues panned? I think I want to get some of those but I'm not quite sure what I'm getting. Haha!


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Wednesday, January 13, 2016 - 11:58am

Yes - the PRIME tracks are fully mixable in PRIME, with the Click and Cue on separate panned channels.

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Thursday, January 14, 2016 - 10:16am

Just an update:
Section Markers for your own PRIME Cloud uploads is almost ready. :)

Tuesday, January 19, 2016 - 3:09pm

"Section Markers for your own PRIME Cloud uploads is almost ready. :)"

That's awesome news! Looking forward to that.

Not sure if this was talked about yet, but would you consider an auto fade-out function? Or auto crossfade? The fade option you guys introduced is great, but not super helpful on the fly.

Here's a scenario in which I see it being useful: I have a lengthy pad only track running for one song and I don't know exactly when we're going to end the song (scripture or prayer transition at the end), but when I'm ready to advance to the next track, I either have to end the lush pad abruptly, or manually fade it out and then advance the track (too much fanangling for my liking). What if there was an 'auto fade-out' option per track? You assign an auto-fade for whenever you decide to advance the track- on the fly. Make sense?

Saturday, January 23, 2016 - 10:12am


Love the Prime App, great work you guys are doing!

From my understanding, the tracks loaded into Prime from the Cloud upload are compressed. Is there a way to use the .WAV versions that were uploaded?

Looking forward to seeing the ability to add the Section Markers on the song uploads!


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Saturday, January 23, 2016 - 10:24am

I've been experiencing difficulty uploading the stem package for a new track I'm submitting. At some random point (3%, 19%, 5%, 59%...) the upload simply hangs up. This used to happen fairly regularly, but I have not run into this issue for over a year. Anyone else having this trouble? Suggestions?

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Saturday, January 23, 2016 - 10:46am

Tim - are your uploads for sale, or for PRIME Cloud?

Andy - we compress the files because otherwise the files would be too large for mobile devices.

Sunday, January 24, 2016 - 1:33pm

Is it possible the rearrange the order of a song in prime? If not, do I have to buy the more expensive versions then rearrange them myself then upload it to the app? Sorry guys, I'm very new. I could really use the help.

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Sunday, January 24, 2016 - 3:23pm

Hey Justin -
You cannot currently change the arrangement in PRIME ahead of time. You can however Jump to any section you want during live playback.

Friday, January 29, 2016 - 10:23am

when you upload your own loop, can you put a prime click track along with it???

Friday, January 29, 2016 - 3:35pm

Hey Luke I believe when you Upload your own loops/stems you also have to upload the Click Track and Cues. It's not automatically in there. I pretty sure Matt McCoy can confirm that.

My question is... Is there an update coming to Prime where you can toggle with the markers of a section...

For Example: Let's say at rehearsal that the choir can't seem to sing the right parts on this Chorus part of the song. Being as it is now you would have to wait through the whole Chorus just to loop back and try it over again. Wouldn't it be awesome to set your own markers to maybe just the first half of the Chorus line (looping) until the choir gets it and then keep moving forward. This of course is easier to do in Abelton being that it will retrigger in Session Mode. But That's just one of the things I'm running into at a choir rehearsal.

Thanks again LC Community and Staff....

Tuesday, February 9, 2016 - 8:55am

How is the Section markers going to work? Would it only recognize an ableton session in order for the markers to show or can we do it manually after the song has been uploaded?

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Tuesday, February 9, 2016 - 9:42am

Hey Javier!

Custom section markers in PRIME will be able to be input straight from the app itself. We're bringing that to PRIME very soon!

If there's a track you purchased on LC that doesn't have markers in PRIME, send us a request for markers to be added here:


- Janson

Wednesday, February 17, 2016 - 1:08pm

Hello, ? not understanding how to begin uploading stems in the Prime Cloud. Can someone help Please.

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Wednesday, February 17, 2016 - 1:14pm

Hey Andrew,

Just click the "Upload" button at the top of the website.
Choose the black PRIME icon.

Make sure you follow the instructions carefully. After a few minutes, your tracks will be available to you in PRIME.

Thursday, February 18, 2016 - 10:51am

Anyone else having trouble with logins on PRIME? It won't accept my login today. I get:

Failed Log In
Log in was unsuccessful:
["Wrong username or password."]
please try again.

I can login online, but not in Prime. It has worked for me for over a year, but not today. I tried reinstalling, changing password, shutting down, different wifi network... same result each time. I have practice tonight, so I'm hoping I can get in by then. Any recommendations?

iPad 2 16GB (CDMA model)
iOS 9.2.1

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Thursday, February 18, 2016 - 11:24am

Try logging in with your username instead of email address.

Thursday, February 18, 2016 - 11:26am

I had the same issue and when I used my username instead of email it logged in with no issue

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Thursday, February 18, 2016 - 11:31am

We're working on a fix for email addresses, but for now you can login with your username.
Some cool updates coming to the app soon, which broke a few small fundamentals :)

Thursday, February 18, 2016 - 11:34am

Excited for the updates would to be able to have more control of the fade option

Thursday, February 18, 2016 - 11:35am

User name worked. Thank you!

Thursday, February 18, 2016 - 5:25pm

Having the same problem, so frustrating! Tried logging in with both username and email address, neither is working on the app. I know the password I'm using is correct. I even tried changing the password and it worked fine on the website but still no dice on the app. No problems on the website, but I'm trying to prepare for rehearsal tonight and need the app to be working. I've tried uninstalling and reinstalling the app, turning the iPad off and on again, etc. Any ideas/suggestions?

"Failed Log In"
Log in was unsuccessful with error description:

Wrong username or password

Please try again

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Friday, February 19, 2016 - 10:35am

Login with your USERNAME

Saturday, February 20, 2016 - 11:37am

So unbelievably excited for section markers in custom tracks...

Praise God for all you guys at loop community offering such a useful tool!

Praying for you guys at LC and everyone who uses these resources to ascribe worth to The Lord!

Monday, February 22, 2016 - 12:14pm

So with my new iPhone 6s case, I need to use an earphone jack adapter. Has anybody had any experience with using one on Sunday with PRIME? If so, which one are you using? I know cables have been an issue on here with crossbleed, and I want to make sure I get an adapter that can do the job. Either that, or I take my case off every Sunday, which sends chills down my spine.

Monday, March 14, 2016 - 12:30am

Has there been any thought on how the app will work if Apple does away with the headphone jack? I heavily rely on the use of this app and am just interested if I should start thinking about a new option.

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Monday, March 14, 2016 - 11:36am

Hey Restore Worship!

We'll be addressing that issue if Apple does indeed go to a setup without a headphone jack. I'm sure an adapter of some sort will be developed as well as Loop Community innovating to utilize the Lighting Port in order for teams to continue using PRIME. It's not going anywhere! =)

Happy Looping!

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Monday, March 14, 2016 - 11:48am

PRIME will definitely be made compatable with whatever Apple does.... no need to worry about that :)

Tuesday, March 15, 2016 - 1:38pm

Anybody have any descriptions on the "start/stop" "fade out" functions work on the Prime iPad app??? I'm toying with it, but it seems to fade things out way in advance of when I tell it to. Is there a trick or a certain formula for what the times mean?

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Tuesday, March 15, 2016 - 1:41pm

Hey Luke,

The time indicated should be in seconds. You may have to trial/error the timing of the fade to get it where you want it.

Tuesday, March 15, 2016 - 3:36pm

okay, yes mine is in just seems to start to fade minutes in advance to where i have it set to fade.

Monday, March 21, 2016 - 7:42pm

I'm trying to upload some pads I have into the Prime cloud and am having some trouble getting them to work the way I'm envisioning. They are only one single track of a pad in a particular key that I would like to play in just the right channel. I don't have a click or cues with it. There are some loops we play with clicks and cues so I don't want the pads to play in both channels. I know it's a matter of naming convention but I can't figure out what I need to do. The pad is playing in both left and right and doesn't respond to any change in the panning button in Prime. Can anyone offer any thoughts on the matter?

Tuesday, March 22, 2016 - 8:44am

Tracks are distorting at random times on the IPad. As in plays fine at home, get to church playback is distorted.

Then sometimes a track plays fine on the pad but only plays the click on the IPhone 6. Reloading song, the app or restarting the device doesn't clear it up.
IPad 2 OS 9.2.1
5.1 gigs free in mem

Tuesday, March 22, 2016 - 8:01pm

is there a way to pick what tracks are panned to the left and which ones are panned to the right?
I have 18 tracks which i know is the limit but out of the 18 i need 2 to be panned, the cue/guide and a click. For some reason only the click and synth-loop track on one track and on the other it is the vox-fx.
Should i rename the tracks that i do not want panned to the left and remove the (-)?

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Wednesday, March 23, 2016 - 11:12am

If you want tracks to be panned (red faders), name them Click.wav and Cues.wav

Saturday, April 9, 2016 - 6:39pm

Hey could have a new potential bug in the new update. I created a new click track and every time I actually try to get it in the transport window, Prime kicks me out and I can not get back in. Have deleted it and reinstalled it four times already without any luck.

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Saturday, April 9, 2016 - 6:55pm

Can you give us details on your device / iOS version?

The only crashes we've seen are people who are using iOS 8.
Be sure to update to iOS 9

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Monday, April 11, 2016 - 3:26pm

Matt and Loop Community Team,

First of all, thank you for all the hard work that has already gone into implementing Prime. I personally have benefited greatly from this easy-to-use, simple setup for running tracks, clicks, and cues.

Second, Custom Markers 1.0 is a stable release but is definitely leaving me wanting more and has it's quirks. I was wondering when we can expect an update that addresses some of these requests:

-songs with varying time signatures aren't supported (very common with today's music)
-songs with varying tempos aren't supported (very common with today's music)
-dragging a marker to a beat other than 1 isn't supported
-custom cues that I've created with more than 1 bar lead-ins are overwritten by the dynamic guide; would be nice to only use dynamic guides when looping a section
-infinite looping of sections and ability to plan this into an arrangement
-arrangement editing (removing / duplicating / rearranging sections)
-ability to clear a single MIDI assignment without having to reset all MIDI assignments
-ability to replace individual tracks uploaded as a single zip to Prime; for example, I change my cues file and want to replace just that track for a certain song
-multi outputs with interfaces like iConnect Audio 4+ (this is not just a request for more outputs but would also allow usage of a Looptimus while also charging the iPad)

I know there is a lot coming as you've hinted but are we talking a major release or a point update? Any idea when we can expect this or things we could do as a community to test / make the next release more of what we all need it to be?

Monday, April 11, 2016 - 8:37pm

Janson and company,
I loved using the Prime app in worship yesterday with the new Passion song "Remember". It added so much and the App is a great workhorse in the worship setting. We ran a track from loop community, a praisecharts track and simple clicks on the Prime app. I really appreciate the excellent customer service and helpful explanations and suggestions. The time provided in instruction has made a huge difference.
Love this app!
Thanks so much!
Sharon Keffer
Worship Pastor
Huntsville First Nazarene

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Tuesday, April 12, 2016 - 10:38am

No problem, Sharon!

It's our pleasure. Happy Looping!

- Janson

Wednesday, April 20, 2016 - 11:30am

I love the new version of Prime that allows you to create your own section markers. There is only one thing that I would like to see added. The capability of entering tempos with decimal points such as 100.5 and such. Would that be possible in the future? Thanks for all you do.

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Wednesday, April 20, 2016 - 11:36am

Hey Thomas!

Absolutely! We're working hard on bringing that to PRIME soon. For now, I would recommend taking the 100.5 BPM, warping it to a whole BPM and lining the tracks to a grid. Then export and upload the tracks as a whole number. Happy Looping!

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Tuesday, April 26, 2016 - 10:03am

Since the new feature of allowing users to set markers on our own uploaded music is now available, i noticed that it isn't available on mine before the update (i dont see the feature available when i open one of my imported songs from about a year ago) it something that will only work for recent uploaded content and going forward?

Friday, May 6, 2016 - 10:32am

Hey Janson. Love the looping feature (finally) in Prime. I have 2 feature request though. Can the app be adjusted so the song can be started at the marker of choice? Sometimes songs are not sung from the beginning but from somewhere else. it also helps during rehearsals to get a section right. And 2nd can we have an option to jump from section to section on the bar as opposed to only at the end of a section? that would be great. Can the sections be controlled by midi?

Tuesday, May 10, 2016 - 2:18pm

I have 3 request about the possibilities of;

1. Adding a new click track to an uploaded prime song.
Example: I upload a single bad track, but I want to use it for a different song.
The first song is in "4/4" and 120 BPM. The second song also in 4/4 but it is 98 BPM.

2. Multitrack output for a bass only.
I connect my 4 channel output interface and be able to send the Bass to its own channels. Making the bass the only Individual output with an interface without the fear of taking away from purchases from stem packs.

3. Prime app for MacBook working EXACTLY the SAME as the ios Apps, so it Also will not take away from purchases from The Stem Packs.

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Tuesday, May 10, 2016 - 2:24pm

Hey David,

These are some great options! I'll be sure to pass these along to our PRIME development team. Thanks for the input!

- Janson

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Tuesday, May 10, 2016 - 2:25pm

Hey Joey!

These are also some great options! I'll go ahead and pass these along as well. Thanks so much guys for all the seriously helps us in our development of updates to PRIME. We love to provide key features for everyone to enjoy!

- Janson

Tuesday, May 10, 2016 - 2:42pm

Awesome, thanks! And to clarify, I meant "Pad" and not "bad". Also, I meant Click being added to a post uploaded prime track, because I am aware of tempo Adjusting already available in the app.

Tuesday, May 10, 2016 - 2:45pm

Great stuff!

Tuesday, May 10, 2016 - 5:45pm

Garth Miller nailed my question exactly so I will copy and paste his...

I'm trying to upload some pads I have into the Prime cloud and am having some trouble getting them to work the way I'm envisioning. They are only one single track of a pad in a particular key that I would like to play in just the right channel. I don't have a click or cues with it. There are some loops we play with clicks and cues so I don't want the pads to play in both channels. I know it's a matter of naming convention but I can't figure out what I need to do. The pad is playing in both left and right and doesn't respond to any change in the panning button in Prime. Can anyone offer any thoughts on the matter?

To expound a bit further, I end up having to mute the click channel when we use a pad because it gets so loud in my ears. Thats a workable solution but leads to the possibility of human error when I forget to unmute for songs that have click, which I have done and blamed the sound man. Haha. Having the ability to pan the loop track would make things much easier.

Thanks for all you do, absolutely love PRIME!

Tuesday, May 10, 2016 - 8:28pm

I haven't tried this in a while, but it worked in the past. To get a file to split, I put the track (your pads) in the right channel and click/cues (in your case, nothing) in the left channel of a wav file. Then, I uploaded it to Prime with the wav file named so that it ended in _SPLIT.wav. The channels then remained split in Prime.

Thursday, May 26, 2016 - 6:20am

love prime app and almost everything about it (especially that it's free )

I can only find one thing about that I don't like.

My request is that the playback between songs were gapless... or if they crossfaded into each other!

I can't help notice some transitions between songs having that split second when the track ends... (absolutely nothing left on the track) and the next track begins.

I've tried playing around with the fade out and end time setting yoh can play with

but there is still that split second where it's completely DEAD before the next track begins.

love the app

thanks for all you do


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Thursday, May 26, 2016 - 4:45pm

Thanks for the feedback everyone! We have some bugs we're working out. It really helps having Beta testers to make sure we squash any bugs before we release it to the public. If you want to be a part, see this thread:

Friday, July 8, 2016 - 7:42pm

I wish there was a way to add a custom name for each stem during the upload process instead of just selecting from a dropdown list of common instruments. You used to have to name each stem the way you wanted it to appear in Prime. I have a unique way that I name my files and I've lost that ability. Help!!!

Sunday, July 10, 2016 - 11:16am

The new system is a feature of the new uploader, and will likely be used in interesting and unique ways down the road. For now, they are taking suggestions for options to put in that dropdown menu, if you want to email them at I'm sure they'd love to hear your ideas!

Monday, July 18, 2016 - 8:29pm

Hey guys need some help! So Im loading my set for Sunday and noticed my loops and click are not in sync in prime anymore. They have been in sync before but now for some reason the click and cues are 8 measures behind on multiple songs. Ive tried re downloading the songs and even re downloaded the Prime ap and its still doing the same thing. Anybody know what I can do or having same issues? Any help would be awesome!

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Tuesday, July 19, 2016 - 9:09am

Did you delete PRIME and then re-install a fresh copy?

Tuesday, July 19, 2016 - 10:25am

Yes I did Matt

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Friday, July 29, 2016 - 11:02am

The latest PRIME beta was released last night. If you're a BETA tester, please test on iPad and let us know what you think of the new features!

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Friday, July 29, 2016 - 1:18pm

What is the latest beta release? I'm not seeing or noticing anything different after updating to the version it's showing me (2.15.4(1))

Monday, August 8, 2016 - 4:29pm

This may have been discussed before - but is there a way to edit the "road map" in prime? I want to skip a couple sections in a song, but I don't want to have to depend on myself or someone else tapping the correct section mid-song to make the jump.

Monday, August 8, 2016 - 4:34pm

Hey guys are you planing to add the multiout support?:) that would be totally awsome;)

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Thursday, August 25, 2016 - 2:12pm

Yes, would love to know what interfaces work with the new multi out
my UR22 does not work with it.

Friday, August 26, 2016 - 4:45pm

With the new update and awesome new features...does anyone know what "Jump Time" is and can explain how to use it? (Pic attached for clarity!)

How will the three choices of: (effect the loop or use of Looptimus pedal?)
1) "End of Section"
2) "After 1 Bar"
3) "After 2 Bars"

Sunday, August 28, 2016 - 11:24am


The new Jump Time options means that you can change what happens when you press a section during live playback (given that you have sections and section markers set). Previously, when you're in the middle of live playback, pressing a section would result in you jumping to that pressed section after the current section had finished. You can still do that by selecting "End of Section."

Now, however, you have two more options. Instead of always at the end of the section jumping to a pressed section, you can set it so that you'll jump to the new section only after one bar or two bars (from when you pressed the new section). Does that make sense? You should try it out! Remember, you'll need to have a song that has sections and section markers set already to use this function.

Have fun!


Sunday, September 4, 2016 - 3:40am

Hi guys,

That's funny, I was about to post a request for this jump to feature and realised you've already implemented it. So, thank you!

I am mostly using Prime for pads at the moment (which is why this is a good feature). I have to give the pad a bpm and time signature (and turn off the click in Prime) in order to set a section to loop and can set it to infinite loop until I'm ready to jump to the end where the track fades out.

One other thing I was going to request was the ability to fade from one song to another—I suppose this would be a feature to support pad use. I'm not sure exactly how you would want to do it, but the idea is that I could be playing a pad in C, for example, and fade into a section of the next track in the set which could be a pad in D.

Again, thanks for all that you do. It's great!

Andrew Fee

Sunday, September 4, 2016 - 7:22am

Ok, I do have a new request.
Can we get rid of having to log back in every time we come back to the app after a day or so? Sometimes even a couple of hours later. I have had to log back in just to edit my setlists. It's a little frustrating when I am in the middle of editing an arrangement and it doesn't save do to the fact I have to log back in.

Wednesday, September 7, 2016 - 9:43pm

Hey LC so my Prime app is totally freaking out! It just started happening too. So I put my set list together 2 song tracks and 5 click tracks. Every time when I switch from click track to the next the click track it freaks out. It's way off and is playing all sorts of crazy. I play the app through my iPad mini 2. Like I said it just started happening. Any ideas?!

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Wednesday, September 7, 2016 - 9:52pm

Hey Jason!

We're currently working on some updates and will alert the community when the new update is available in the App Store. Apologies for the inconvenience!

Thursday, September 8, 2016 - 10:28am

I'm with Jason Leist, so much craziness happening right now with the Prime app. The clicks are all over the place, the clicks & cues are off on songs with loops, and some loops don't even play any music (just clicks & cues). Also, the app crashes randomly. Will this be fixed by the weekend?

Thursday, September 8, 2016 - 11:26am

Thanks Jordan for letting me know I'm not the only one. My app crashes as well when I move from track to track. Also I had a two tracks play at the same time last night, thank goodness it was during rehearsal and not service. Lol.

Friday, September 9, 2016 - 2:10pm

Thanks for the update, it definitely fixed my crashing issues. I am having another issue that I would love to see fixed in a future update. When I add section markers, any cues I put in that are not in the measure immediately leading up to a section change or removed. For example, this week I am using just pad with click and cues that I uploaded, and in one of our songs we do a down chorus with just acoustic and then repeat the chorus with full band. Using the LC Cue Pack 2.0 I put a cue that says "build it up" eight beats out, "Chorus 2" six beats out and then "one two three four" leading into the next chorus. When I added section markers, the "build it up" is gone and it says "Chorus 2 three four" and then adds two extra beats which throws everything off. I assume it is an issue with how I am using cues and the way section markers work. I can make the adjustments in the loop and upload it again or just not put in section markers, but it would be nice to be able to add cues in other places that do not interfere or disappear when I add section markers. I know I'm wanting my cake and to eat it too. I really do love PRIME, and especially the new PRIME 3 and really appreciate all you guys do to create an amazing resource and how you deal with our constant badgering. Thanks so much!

Friday, September 9, 2016 - 2:46pm

Nick, I have the same request


What I've been song to work around this in the mean time is I have been putting the extra cues like "build it up" , "bring it down" , "full band" etc. On the same track and the click when I export them from my daw and so far it has not interfered with he level of the click or the cue.

Not ideal but it has worked the past weeks for me and allowed the freedom of arrangement that comes with the section markers.

You just can't generate the click dynamically in prime
For this to work...

Hope this helps you brother

Friday, September 9, 2016 - 3:08pm

Cameron, I can see that as a viable workaround. I didn't think of that. I'll give it a shot. Thanks!

Friday, September 9, 2016 - 3:52pm

Hey guys are you having any issues with your tracks not working out the app crashing recently?

Friday, September 9, 2016 - 4:01pm

Yes, they just pushed an update that fixed it for me.

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Friday, September 9, 2016 - 4:23pm

If you are experiencing issues with PRIME, make sure you update the app in the App Store, and that should resolve all crash/click/multitrack issues. If you have additional issues, email us at Thanks!

Saturday, September 10, 2016 - 1:41pm

Please help!!!! This new update has been terrible!!!! I've had nothing but problems with it and tanked our show last night. Just decided to start bleeding click and track over together!! And I have tried everything to make sure it's nothing on my end. I hook up my iPad that has the old update on it and it works fine. I've had nothing but problems with this new update!!! Please fix!!

Saturday, September 10, 2016 - 4:53pm

Well whats interesting is that Wednesday of last week the app was extremely glitchy. I tried running the same set this afternoon and it ran perfectly. I tried several other sets and they worked too. Going to try my set again this Sunday and I hope it works!

Sunday, September 11, 2016 - 11:38am

Hey guys so I ran my click and tracks this morning and they worked perfectly. The one thing I did do was I updated my mini iPad to the latest ios version. It's seems to have fixed and crashing issues!

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Monday, September 12, 2016 - 10:55am

Hey All, make sure you've updated to the latest version of PRIME in the app store. It should fix some click glitches.
Thanks for your patience with all of this.

Tuesday, September 13, 2016 - 1:10pm

The new version of Prime is working great for me and I love the new features. I would like to suggest a feature that allows you to put section markers on any beat to accommodate the songs that don't have straight time all the way through. Thanks and keep up the good work!

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Tuesday, September 13, 2016 - 2:03pm

Thanks for the feedback everyone!

For us to make sure that every release goes as smoothly as possible, it helps to have a solid team of Beta users to test future releases of PRIME before we make them public.

To participate, please send an email with the following information.


Send to

Tuesday, September 13, 2016 - 2:39pm

Hi gang, Is anyone else having issues with the "start/end" process in Prime? I can set a start time but the app seems to completely ignore any ending time I put in. I.e., I have a song that is 4:23 in total length but I want to the song to end and auto advance to the next song at 4:20 - The app worked fine prior to the update - any suggestions? Thanks!

Saturday, October 1, 2016 - 4:56pm

End time is a bummer for me cuz I can only take off a max of 10 seconds minus whatever fade out I select. This messes up my transitions sometime cuz I end the track early so that I can seamlessly hit the first chord of the intro of the next song by either auto starting the next track of triggering it with the looptimus. It's really nice to eliminate as much of that time in between songs as possible but the new update has messed that up for me. Also, Prime used to ignore my start time changes but now it works do I think they fixed that with the latest update.

Friday, November 11, 2016 - 9:51pm

Hey guys, I left this comment in another thread a while ago but it seems that thread is not getting much traffic anymore, so I figured I'd try this one. I'm wondering if a crossfade feature, or even fade on the stop button, is coming anytime soon to PRIME. I am trying to use PRIME with long pad audio tracks. I'm using the ones like from Karl Varkade and that are like 20-30 min long. But without the cross fade feature in PRIME I can't use it without having abrupt transitions between pads/tracks. I really love the PRIME app for its simplicity. The cross fade feature would give me just about everything I need in PRIME. I know this feature has been asked about before. Just wondering where it is in development. Thanks!

Tuesday, November 15, 2016 - 5:38am

^^ what he said :D

Tuesday, December 6, 2016 - 1:29pm

Agreed ^^^

Thursday, December 8, 2016 - 8:33pm

Just wanted to say great job guys!!. Been using Prime for the past year and it has been a life changer. One feature I really miss though is the ability to disable the click accent note (especially for songs with no backing track). Being able to count into the next song without worrying about which count you are on would make a world of difference!
The other thing that would be great is when starting the click having it start in sync with pressing the button. Currently it has a very small delay before starting...

Thursday, December 15, 2016 - 12:18pm

Hey all, I haven't read this thread in a while, but Ive been having a consistent problem with PRIME. I make all my tracks with the CUE pack from loop community and use ableton. When I make a 6/8 track and bounce it into my PRIME cloud, they always bounce in 6/ there's still 6 beats per measure but the accent from 1 & 4 are completely gone. I double checked during the upload process to make sure I hadn't selected 4/4 instead of 6/8...all looks good and it still bounces in 6/4....Anyone else have this problem also? Any fix recommendations would be super helpful...I did just attempt at deleting the app and reinstalling on the iPad air 2 running iOS 10.2 we'll see if that helps

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Thursday, December 15, 2016 - 12:21pm

Hey Luke,

You can go to your account portal, click on "PRIME Cloud" tab and change the custom upload track's meter (time signature). Also, if the track is counting in quarter notes in 6/8, you can try uploading the song at double the BPM. If the 6/8 song is 70BPM, try uploading at 140BPM. This will make sure the click accents on the proper strong beats of 1 & 4. If you have any other questions, email us at Merry Christmas!

Thursday, December 15, 2016 - 12:24pm

I will say this, the uninstalling of the app and reinstalling fixed the click count, but the cues are still in a 6/4 sound. Really trying to not be frustrated, but it has just been so undependable with 6/8.
I also noticed when I bounced some cues that say things like "build it up" or "swell" or "all in" , those cues don't come into the PRIME app, the Bridge and chorus cues are still in their correct placements but the extra additions aren't there anymore, but when I look at my ableton set, the cues are still perfectly in place. What happens???

Thursday, December 15, 2016 - 1:07pm

Just a heads up, I double checked in ableton set and everything was correct, so I re-bounced the project, compressed the files, deleted the old ones from the PRIME cloud and re uploaded them again and now things seem to be in sync....this just seems to be a normal part of my routine nowadays which is unfortunate, so if there is a bug please find it!!!

thanks again LOOPCommunity for all you do for worship leaders and pastors everywhere!

Thursday, December 15, 2016 - 1:11pm

I TAKE IT BACK! The second I edit the song, put the markers in and save it I try and run through to make sure everything saved in the right spot, it is back to 6/4 everything I just did is gone. So it seems like when it saves in the edit/marker section it adjusts the tempo meter for some reason! PLEASE RESEARCH AND FIX!

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Thursday, December 15, 2016 - 1:26pm

Hey Luke,
I looked into this issue. The problem is that your BPM is incorrect. You currently have it set to 6/8 71 BPM, when the song is actually 6/8 142 BPM. This is why the cues are not lining up correctly in PRIME.

If you have more issues, it's best to email - that way we can help you directly.

Tuesday, December 20, 2016 - 12:49pm

Use prime every week. love the simplicity and versatility. it would be great do you could set up a separate login/ password for the app that was independent of the web sight. who ever has the login and password could also make unauthorized purchases. perhaps an admin. account for the person with purchasing power. and a "user/performer" login for people with in the organization that need the loops with out having access to the entire account. think it would be a great tool for training developing musicians if this were the case.

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Tuesday, December 20, 2016 - 12:57pm

Hey That Church!

We appreciate the input! We'll pass this along to our team. Thanks for being a part of the community!

Merry Christmas!

Tuesday, January 10, 2017 - 2:20pm

Hey,guys! Chad. I'm worship leader at a church and have a worship band that goes to other churches and public functions. I am about to pull the trigger on Prime/Looptimus. I've talked those I work with into using it. One thing for me: I have multiple vocalists. We're always performing songs in at least three parts. I NEED to be able to add our backing vocals for stripped down performances where there may only be a couple of us. I'm not seeing that option. Did I miss it? I'm glad to see that early requests have already been implemented. I hope this one can be added as well!

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Tuesday, January 10, 2017 - 2:28pm

Hey Chad!

Not all of the songs on Loop Community have BGVs as an option. We try to include as many BGVs as we can on tracks (mostly Master Tracks) but we may not have them. You could always record the vocalists and upload those parts to PRIME Cloud and take it on the road with you! =)

Saturday, January 14, 2017 - 5:50pm

I'm having trouble setting the end time on at least one of my tracks. It is an 8 minute version and I'm trying to take it back to 5 something. It will go back to 7:32 and that's all the farther it goes. Any help would be appreciated.

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Saturday, January 14, 2017 - 8:07pm

Hey Brian, you can only set the end time according to the end section. What you could do is edit the song arrangement to shorten the song itself. If you have any issues with the song, email us at Thanks!