Prime Login/Session Timeout
by
njsanders1
on Tuesday, December 5, 2017 - 4:09pm
Tuesday, December 5, 2017 - 4:09pm

Hey, guys - LOVE Prime and the Loop Community, and use your products on a weekly basis. I do have point of constructive feedback, however, and it pertains to session timeouts and logins. I really don't understand why your app doesn't just have a "keep me logged in" function, but since it does not -- and session timeouts always seem to be an annoyance -- why not include Touch ID on the iOS product? The programming libraries are readily available, and it would be SO much more convenient than trying to type in a password on a screen where the keyboard conceals the box where we type it (at least on a standard sized iPad or any iPhone).

Thanks -- looking forward to the improvements that will eventually come (as few as they need be!)!

Nick Sanders
Worship Pastor
Waddill Street Baptist Church
McKinney, Texas

  • Staff
  • Ableton Trainer
  • Contributor
  • Artist
  • Ninja
Wednesday, December 6, 2017 - 11:21am

Hey Nick!

This feedback is much appreciated! We'll be working on these features for a future PRIME upload for sure! Thanks so much! =)

Thursday, December 7, 2017 - 5:39pm

Hi Jason!

Today after the session timeout I could not logged into PRIME on my MacBook anymore. I urgently need your support since our church needs PRIME for the worship tomorrow at 19:00 (German time)!

With the same login and password I could successfully log into my LC account via an internet browser.

Thanks for your prompt support in advance!

Best regards
Phuong Ma

  • Staff
  • Ableton Trainer
  • Contributor
  • Artist
  • Ninja
Friday, December 8, 2017 - 10:37am

Hey Phuong Ma!

There might be a lockout on the account for 15 minutes after several attempts to login. Try again and see if you can access PRIME. If not, email us at support@loopcommunity.com and we'll make sure to help you out. Thanks! =)