Prime Login/Session Timeout
on Tuesday, December 5, 2017 - 4:09pm
Tuesday, December 5, 2017 - 4:09pm

Hey, guys - LOVE Prime and the Loop Community, and use your products on a weekly basis. I do have point of constructive feedback, however, and it pertains to session timeouts and logins. I really don't understand why your app doesn't just have a "keep me logged in" function, but since it does not -- and session timeouts always seem to be an annoyance -- why not include Touch ID on the iOS product? The programming libraries are readily available, and it would be SO much more convenient than trying to type in a password on a screen where the keyboard conceals the box where we type it (at least on a standard sized iPad or any iPhone).

Thanks -- looking forward to the improvements that will eventually come (as few as they need be!)!

Nick Sanders
Worship Pastor
Waddill Street Baptist Church
McKinney, Texas

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Wednesday, December 6, 2017 - 11:21am

Hey Nick!

This feedback is much appreciated! We'll be working on these features for a future PRIME upload for sure! Thanks so much! =)

Thursday, December 7, 2017 - 5:39pm

Hi Jason!

Today after the session timeout I could not logged into PRIME on my MacBook anymore. I urgently need your support since our church needs PRIME for the worship tomorrow at 19:00 (German time)!

With the same login and password I could successfully log into my LC account via an internet browser.

Thanks for your prompt support in advance!

Best regards
Phuong Ma

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Friday, December 8, 2017 - 10:37am

Hey Phuong Ma!

There might be a lockout on the account for 15 minutes after several attempts to login. Try again and see if you can access PRIME. If not, email us at and we'll make sure to help you out. Thanks! =)