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Derek I downloaded the Prime Beta to my Macbook Pro laptop today to begin testing it and during testing it shut down and now I can't open up the Beta App or the regular app on my laptop. I've tried deleting and reloading but each time I try it just shuts down and I get a box that says the app quit unexpectedly. What can I do. I was using the old Prime app quite extensively and it won't open either. Any ideas?

warhorse50 on Feb. 5th

Derek, I cannot register as a new user on the Ipad prime app

revbill3 on Jan. 17th

Derek,
Got your email. Tried to reply but it just goes to the help desk.

You guys have a problem with being able to communicate with folks to solve technical problems. It's hurting your ability to be effective. I just want to communicate with a real person. Obviously you have my email. When I reply by hitting the reply button, I need to know it's getting to you.

Today I got another notification by someone from your Support Team saying: "We sent you a request in PayPal for refunding the duplicate purchase. Please email me the receipt or a screenshot of it when it has purchased."

Problem? Well, I never made a purchase. I was trying to give back the money that your Team had erroneously sent me too much of.

Only part happy about this is Paypal. They get $3.70 from my account each time these transactions take place. (nice work if you can get it)

Just email me direct with a real email address that I can reply to.

That'd be great!

Thanks,
Nelson

nlsn on Jan. 13th