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Just saw your message - sorry about that! The LC team is always here to help you with any questions you may have. You can email us at firstname.lastname@example.org or call us at 312.LOOP.312
Feel free to let us know if you have any questions or concerns!
I got my answer - thanks for the help link Jason! Maybe the link was hiding right under my nose - I'm dense like that sometimes, I'm up and running now thank goodness!
PRIME uses .m4a files (Apple requirement), and it can't be changed.
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