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Hey Prime. I recently was locked out of my device which had several purchases. The most recent purchases were not backed up yet and therefore did not load back after the rebuild.
Can you please review my account and make my purchases available to add/download again?
(I shouldn't have to buy them again)

TopCat, Durham, NC

TopCat on Jan. 1st

Hey Matt! I hopped onto the PrimeApp after hearing you at last years Refuel Conference in Indiana. Our church is loving it, so thanks!
I was wondering if it'd be possible on the next update to get a simple 1/1 click option with no measure emphasis. It would be really helpful for times when we've tried to do a poly-rhythm section, or even on a song like Hillsong United's "Rule" that has a unorthodox chord change count. Thanks!

jerbyng on Nov. 22nd

Hey Matt! I hopped onto the PrimeApp after hearing you at last years Refuel Conference in Indiana. Our church is loving it, so thanks!
I was wondering if it'd be possible on the next update to get a simple 1/1 click option with no measure emphasis. It would be really helpful for times when we've tried to do a poly-rhythm section, or even on a song like Hillsong United's "Rule" that has a unorthodox chord change count. Thanks!

jerbyng on Nov. 22nd

Hey. Thanks for the quick response. I can see what you are talking about with the soft step. I purchased the Looptimus mini yesterday. I figured it would be a lot easier. Thanks.

matthewclark49 on Oct. 31st

Hey Matt. My name is Matt Clark. I just recently started using Prime and purchased the Soft Step as a controller. I am having trouble mapping it. Are there any videos that can guide me through this initial process? Thanks.

matthewclark49 on Oct. 31st

Hey Matt - wondering if there will be any updates for Prime that will include what the MultiTracks "Playback" App does in terms of transitions between songs? - crossfade or anything like this?

cbrown9940 on Aug. 23rd

It would be great if you or your team would become accessible, and accountable to your customers. Maybe answer a help question at some point. How about a support email that we can ask questions from the creators of this product and software instead of stumble around with others in a community filled with folks just as blind as I am about maybe the simplist of things, such as how to get hi res loops back from Prime after sending hi res files in. I'm just saying. I'm so frustrated right now. I bought your product (Looptimus) in good faith, and hoped your Prime software would help me do what I need to do on stage. David@StudioJbytheBay.com

DueLyric on Jul. 12th

On the next update to Prime, is it possible to add a 2/4 time signature to the upload options? Thanks!