{"id":6879,"date":"2018-11-18T11:47:53","date_gmt":"2018-11-18T17:47:53","guid":{"rendered":"https:\/\/loopcommunity.com\/blog\/?p=6879"},"modified":"2018-11-18T12:54:41","modified_gmt":"2018-11-18T18:54:41","slug":"loop-update","status":"publish","type":"post","link":"https:\/\/loopcommunity.com\/blog\/2018\/11\/loop-update\/","title":{"rendered":"Loop Update"},"content":{"rendered":"

Hello Community!<\/span><\/p>\n

I wanted to keep you updated with what’s new and what we’re working on at the moment. I’m hoping that I can be a little transparent with you to help answer some of your questions. I want you to be in the loop and feel well-informed.<\/span><\/p>\n

Why did you update the website on Monday?<\/strong><\/span>
\nWe intentionally started rolling out our new website early morning Monday so that it wouldn’t disrupt weekend services. There is never<\/em> a good time to take Loop Community down, but we determined that late Sunday night \/ early Monday morning is the most optimal time. We planned on everything being fully functional by Monday evening to give you enough time to plan your upcoming weekend service. Unfortunately, our new Prime App update got stuck in the iOS app review process longer than expected. Apple approved the Mac app on Wednesday, and the iOS app early Friday morning. It was not supposed to take that long and unfortunately, was out of our control and up to Apple.<\/span><\/p>\n

Why does Prime need to be updated?
\n<\/strong>We moved to a completely new architecture and server, which means that Prime had to be updated to access the new server. We had to completely change how Prime downloads your tracks. The hardest part about this was the in-between transition from the old site to the new site. Your Prime uploads to the new site are on our new server, not our old server. This is why an old version of Prime is unable to see new purchases or uploads. However, now that Prime is updated, we are over the hardest hurdle and you should be able to access all of your tracks and uploads once you update to the latest version of the app.<\/span><\/p>\n

Why did the website need to be updated?<\/strong><\/span>
\nMany of you know that our website and upload process has been a little inconsistent for the past few months. We had a few downtimes which were very frustrating for you. We also listen to and value your feedback and want to do our best to improve the Loop Community experience. For Loop to grow and handle the number of users using Prime and our site each weekend (you wouldn’t believe the number of uploads!), we had to rebuild our site architecture to keep it stable for everyone. We had no other option. If we didn’t do anything, the site would not be useable by anyone. To add new features, we also needed to make updates to how the site functions. Moving to a new platform is never easy, and this week we experienced some growing pains together.<\/span><\/p>\n

What does this mean moving forward?
\n<\/strong>Only good things. Now that the hard part is over, we are ready to make Prime and Loop Community a million times better for you. The new website will allow us to do things we were never able to do before. We will be able to add the features that many of you have been requesting. In the meantime, our team is hard at work fixing any bugs that are reported.<\/span><\/p>\n

 <\/p>\n

I am very sorry for any frustration or confusion this has caused you this week. We really hoped this would be a smooth transition and it was not our intent to cause any issues for you. We’re dedicated to making this technology easier and more enjoyable for you – which is why we needed to take this necessary step. \u00a0Thank you for your patience during this time.<\/span><\/p>\n

As always, our team is here to help! If you have any questions at all, please let us know.\u00a0<\/a><\/span><\/p>\n

Matt McCoy<\/span>
\nFounder<\/span><\/p>\n

 <\/p>\n

UPDATE NOV 18 2018<\/b><\/span><\/p>\n