We just started using prime about a month ago and noticed that when we start a pad it will start very abruptly and is very hot. Any suggestions or ideas on what the issue could be??
Is this a pad that you purchased or a custom upload? Make sure that you have the appropriate transition option selected so that the pad fades in well. If you continue to have issues, email our support team at email@example.com!
Thanks for the info! Would you be able to send a video of this to our support team so we can get a closer look? Reach out to them at support@Loopcommunity.com and hopefully we can find a solution here!