Prime Audio Quality Problems

Prime App

fayettec

almost 3 years ago (edited)

Here is the short version, Custom Tracks sound hideous! Is there another way to get the tracks on the ipad other than letting the Loop community servers dip them in war dog poo? when I solo drums the cymbals have amajor swishing effect like an MP3 encoded at 96kbs, When I turn every thing on, it hets even worse. So I had decided to move from the other mullti track supplier and a Cakewalk/Ableton system to Loop Community and Prime. I hate Apple products but put my opinion aside to take advantage of the Prime app. So I went all in bought an Ipad Pro 12.9 and spent the extra to get plenty of extra space to keep all my tracks local on the ipad. I bought many songs via Loop community, But I don't want to have to re-purchase song to do the switch so I have been zipping up waves uploading them then down loading them on the ipad. Tonight was the first practice pumping the ipad through the sound system and when I did, I just wanted to die (a little too dramatic? ). I could not believe how horrible it sounds. I am so frustrated right now. I hope there is an answer to my problem. I think the Prime app fundamentally much better than the other play back system, but it's not sounding like it now.
JansonRoberts

almost 3 years ago

Hey Fayette! If you'll email our support@loopcommunity.com team, we'll be glad to take a look at the issues with the tracks and PRIME to see if we can resolve this for you! =)
fayettec

almost 3 years ago

Thanks!!
JansonRoberts

almost 3 years ago

Sure thing! We want to make sure you're getting the best tracks and audio quality =)
Kabas

14 days ago

2020 and same here, my tracks on prime(ipad 2019 and macbook pro) sound awful, but the same tracks on mac sound perfect.

I'm disappointed

090364gas

13 days ago

I

090364gas

13 days ago

I just bought God Almighty by Miranda Willis the Track is not playing in its entirety !

What can be done about this ?

mattslack

11 days ago

Hey ther! Sorry to hear this. Can you tell us exactly whats happening when playing the track?

Rechurch

6 days ago

I think I had this in the past once before. Seemed like a partially downloaded track so I deleted it from the device and re downloaded it. That fixed it for me.

Overcomer

4 days ago

I purchased the song Alive & Breathing. We changed the key therefore the background vocals and choir tracks do not work for us. I have changed the setting to off on all the background vocals and choir tracks and also lowered the volume down completely. The vocals still come through faintly and sound strange beginning with V3 so we are not able to use the song.

mattslack

4 days ago

Hey there, this is because the track is a Live recording. Unfortunately that means there is some vocal bleed into the other mics that were used to record this track. So even though you have all of the vocals muted. they are still in a very small amount, being played through the drum track. Unfortunately as this is a Master Track, there isn't much we can do to resolve this. Sorry for any inconvenience!

Overcomer

4 days ago

Hello Matt, Thank you for your response. This is more than an inconvenience since I have a purchase of $34.99 that I can not use. Prior to my purchase I was not made aware that this bleed over would occur in a live recording. We can hear it and it sounds creepy since we have the song in a lower key.

It would be a courteous gesture for Loop Community to make members aware of this glitch before they spend money on a track that they can not use.

mattslack

3 days ago

Sorry to hear this!! If you can send us an email at support@Loopcommunity.com our team would be happy to assist you further in this. Thanks for your patience!