Track playback issue
Hi, we have occassionally experienced an issue where when playing a track in Prime, the track is silent (but visually appears as if if playing) and the click and cues work fine.
I think, but I am not certain, that this only happens on certain tracks.
I am running prime on an M1 Mac. I notice the last update was a year ago so I was wondering if this could be an M1 compatibility issue.
Thanks for reaching out! First, can you try re-downloading it to your device? You can delete it by clicking Add Song, then clicking the three dots over the BPM (Mac). Then click remove from device. Then, select it once more and it will re-download to your device. Try this and let us know if you continue to have issues!
thanks I can certainly try this, however often the first time it happens is during a live set. The track will be playing just fine each time its played during rehearsal and then it happens randomly.
thanks for your help
Thanks for the info! Try re-downloading the track and then test it to make sure everything is running correctly. Then if you continue to find this, email our support staff at firstname.lastname@example.org and we can troubleshoot further!
I also had this same issue just last weekend in the middle of a performance.
Prime App appears to be operating as normal, but in this case everything that was routed out to Stereo 2&3 was silent.
I am using Prime App on an iPad Pro into Trackrig.
In a Set of 8 songs, this happened on 2 songs.
After the performance I did go back and reload the songs from PrimeCloud, and they played as normal.
If there is any follow up / troubleshooting on this, pleaae 'keep me in the loop' as I can't have this happenning on a regular basis.
Cheers and thanks