Sound & Tech Team

We are wanting to give our worship leaders access to prime while at home. Can they be added to our prime account and access our tracks?

Latest activity 3 days ago

on Jan, 15 - 1:22pm
7 replies

I was in the middle of a funeral. 1st song went off without a hitch. (We noticed in practice that some of the tracks were not coming through the sound system even though they were not turned off or soloed.) I restarted the app and it was fine. We get up to do the next song, and click or cues to start and then some of the instruments came in but not all that I had selected. I had to quickly stop it. I kinda freaked but we made it through the song. It was the first time this ever happened but I don't want it to happen again. Thoughts? Suggestions?

Latest activity 3 days ago

on Jan, 10 - 12:49pm
2 replies

Hi there, sound operator would much prefer using a mac over the ipad (I think his main interest is the keys are easier to hit than a virtual button on the ipad). So my question is, would the cheapest Macbook air be enough to run Prime or do I need to go bigger with a macbook pro? Any help would be much appreciated. Thanks!

Latest activity 8 days ago

Hello, I had a question and was wondering if maybe somebody knew what the issue is that I am having. Yesterday at my church we tried using the midi control on propresenter, to add propresenter cues to Prime. It was working fine at first but then the next slide cue would skip two slides so instead of going to the next slide it would jump every two slides. Then it went crazy and was just shuffling through the whole playlist at a superfast speed.

Can anyone help me with this issue?

Thanks in advance!

Latest activity 24 days ago


I need some help with setting up the midi cues. I've done everything exactly has the tutorial video shows, but it doesn't seem to switch to the next slide.

Can you help?

Latest activity 24 days ago

3 replies

I had to purchase our first multitrack backing track and upload into prime(wasn't one available in prime). Couple of questions...1) Should I be able to see the markers in the song ribbon? 2) I clicked "edit song" to see what my options were. I changed nothing, but now the track but no cues. Any idea where they went or how to retreive them?

Latest activity 24 days ago

Has anyone had success with a long (30ft or longer) USB extension cable? Sometimes I’d like to run Prime a considerable distance from my interface. My current setup: I am running Prime app on iOS thru a lighting camera adapter to a usb hub, where I connect my interface (Presonus 1818vsl) and a 3-button Midi footswitch (Logidy). I think it’s gonna take a POWERED extension cable; I had been using a 30ft unpowered cable, but the audio ends up lagging out (pausing or hesitating momentarily) mid-song, which throws the band off and is an interruption in the tracks’ audio that the audience can hear. Just wandering if anybody is using an extension cable that will work without interruptions for USB audio?

Latest activity 25 days ago

1 reply

I have been trying to figure out why every time I plug my iPad Pro w/ Prime and dongle to usb to my digital board it freaks out and I have to reset everything to have my digital channels not work. I've been wanting to use my MacBook Pro for other things but I'm forced to use it because the iPad Pro doesn't recognize the protocol for the audio interface BUT it does recognize it on my MacBook Pro. HELP!

Latest activity about 1 month ago

I would like to purchase new songs for my church but none of the tracks come with vocals.

How do I get both?

Latest activity about 1 month ago

3 replies

Hey there,

I'm currently looking into what Hardware I would need to use Prime.

Not owning any Apple Devices yet, thus having no clue at all:

Which iPad would I need to buy in order to use Prime smoothly?

Latest activity about 2 months ago

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