Community feedback

Aug 27, 2019

Hi! I saw below that there had been an issue with the markers since the update. Looking at it now, I'm seeing that the markers are all gone. The cues are still working, but sections aren't labeled. I've tried deleting and re-downloading but it is still the same. To I just need to go back in and add them manually?

Aug 27, 2019

Hey There, Markers should be available with this track! When deleting the song, be sure that you are removing the song entirely from the device. You can be sure by taking the following steps. click "add song", go to this song on the list, swipe left (iOS) or click the 3 dot option button (Mac), then click delete. You should get a confirmation that the song has been deleted and the checkmark that was beside the song name should disappear. After that, click "add song" again and add this song back into your setlist. You should see a loading bar beside the song, meaning it is downloading from our servers. If you continue to have issues here, please email support@loopcommunity.com and we will get this sorted out for you!

Aug 20, 2019

This version is great, BUT: I just received a notification that there is a new version of this song but the markers are all wrong. Can you please look into this?

Aug 20, 2019

Hey Paulus, We updated this song. The automatic update will change the markers but not the stems if it's already downloaded to your device. You can get the fixed version by re-downloading the song from our servers. You can do that by clicking "add song", go to this song on the list, swipe left (iOS) or click the 3 dot option button (Mac), then click delete. You should get a confirmation that the song has been deleted and the checkmark that was beside the song name should disappear. After that, click "add song" again and add this song back into your setlist. You should see a loading bar beside the song, meaning it is downloading from our servers.

Aug 21, 2019

Hi, I redownloaded the song but the markers are still incorrect. There is only one intro in the original and then the Verse 1 starts, but currently there are three Intros and the Verse starts way too late (not the stems, just cues).

Aug 21, 2019

Ah, thanks for bringing that to our attention. There was another issue going on with the markers. They are fixed now, and you can use the same method to delete and re-download. Thanks for being a part of the community!