Update: had to reinstall the app to fix the issue. Also, the app sometimes asks me to log in again even when it haven't been previously updated or something. And since there's often no internet connection where we perform, this drives me to a conclusion that Prime is not a very reliable solution. Hope this helps improve the app.
Apr 20, 2020
Hey Igor, glad you got the track to download! Once the track is downloaded to your device, you do not need an internet connection to play the audio. You can take prime anywhere, and as long as your songs are downloaded, you will have no issue using it to play your tracks, regardless of whether or not an internet connection is present!
Guys, I've purchased this song, but it won't show up in Prime, as well as have of my tracks that I've uploaded to my personal cloud. I need the playback for tomorrow service (((
Jan 07, 2020
I've downloaded the song twice with the same results. Electric 3 cuts off in the bridge right before bar 43. Is that the way it is supposed to be?
Jan 07, 2020
Hey John, we weren't able to replicate any issue with this track. Could you send a video of what you're experiencing to firstname.lastname@example.org so we can get a closer look at what may be going on? Thanks!
FYI: An update to this track appeared on Prime and shifted the loop 1 measure before the cues.
Sep 16, 2019
Hey there! You can get the fixed version by re-downloading the song from our servers. You can do that by clicking "add song", go to this song on the list, swipe left (iOS) or click the 3 dot option button (Mac), then click delete. You should get a confirmation that the song has been deleted and the checkmark that was beside the song name should disappear. After that, click "add song" again and add this song back into your setlist. You should see a loading bar beside the song, meaning it is downloading from our servers. Thanks for being a part of the community!
Thanks for the reply! I'll give this a try.