Community feedback

Jul 07, 2019

Hi I purchase this song but didn't show in my list and I don't have the purchase number how can i found it?

Jul 08, 2019

Hey there, I'm not seeing this song in your account. If you can try and track down the order number for this purchase and send it to, we'd be happy to get this resolved for you! Sorry for the inconvenience here!

Feb 26, 2019

Hey Lance, Any stem named "Loop" will warp when you change the key in Prime. Please re-download the song from our servers to ensure you have the most up to date version. You can do that by clicking "add song", go to this song on the list, swipe left (iOS) or click the 3 dot option button (Mac), then click delete. You should get a confirmation that the song has been deleted and the checkmark that was beside the song name should disappear. After that, click "add song" again and add this song back into your setlist. You should see a loading bar beside the song, meaning it is downloading from our servers. If you have any questions, feel free to email at

Feb 26, 2019

Your Premium version has a "loop" section with tambo and a vibratone. the problem is when you change the key the vibratone doesn't change because im pretty it always keeps loops same as percussion and drums unchanged. PLEASE FIX