Loop Connect

Looptimus Mini +

• What expression pedal do you recommend?
• Can Looptimus Mini+ be used with Looptimus+ or Looptimus?
• How far does the Bluetooth go?
• How long does the battery last?

Credits Subscription

• Do credits from the subscription roll over month to month?
• Is the subscription better than buying credit bundles individually?

Streaming License

• Can I stream multitracks I purchase in online services?
• How does this license compare to other streaming licenses available?
• What is unique about this license?
• What if we receive copyright flags or strikes?

Tracks PRO

• How long do I have access to the tracks?
• Why are some tracks not available in the subscription?
• How many tracks can I unlock with a Lite Tracks Pro subscription?
• As a Lite Tracks Pro subscriber, can I also access the WAV files?

Charts subscription

• What is WorshipTools Charts app?
• Do my Charts show in the Prime App?
• Can my band members access the charts on their iPad to follow along with Prime?
• How do I connect WorshipTools' Charts app to the Prime App?

Licensing

• What license do I need to stream tracks?
• Does my church need a license?

Getting Started

• Where should I start if I've never used tracks before?
• My church is small and we don't have a lot of money. Will this work for me?
• How can I lead worship without feeling stuck to the tracks?

Loop Pro

• Can I pause my subscription?
• How can I download my receipts for Pro?
• How do I update my payment info?
• Can I cancel my subscription?

Credits

• Do credits roll over month to month?
• Do my credits expire?
• How do I use credits?
• What are credit bundles?

Ableton Live

• Can I share a rehearsal track with my team outside of Prime?
• My tracks are out of sync in Ableton Live.
• How do I change the key and tempo in Ableton Live?
• How do I use Ableton Live in worship?

Account

• How do I reset my password?
• I can't login to my account!
• How do I delete my account?
• Can I merge two accounts together?

Orders & Billing

• Where can I view my order history and receipts?
• How do I add / remove credit cards?
• What is the refund policy?

Producers

• I live outside the US. How do I find my Tax ID Number?
• How should my tempo be displayed?
• How loud should I bounce my stems?
• How can I become a Loop producer?

Patches

• Can I use patches in tracks I create and sell?
• What software do patches work with?
• Can I sell patches I create?
• What are patches?

Track Rig

• Does Track Rig have a manual and spec sheet?
• Does Track Rig work with Prime and Ableton?
• How do I use Looptimus and Track Rig with an iPad or iPhone?
• Why did you create Track Rig?

Prime Cloud

• Can I add my own section markers?
• What do I do if my uploaded track has a time signature or tempo change?
• How do I upload my own audio to Prime?
• My custom track upload is in the wrong time signature

Prime App

• How do I re-install Prime?
• How do I use an expression or volume pedal with Prime?
• What is Prime?
• Can I change the arrangement of a song?

Tracks

• Can I use tracks I purchase in streaming live video?
• Can I upgrade my tracks to the full version?
• What is the difference between the In-App Only, File Download and Split Track formats?
• How do I request a song?

Looptimus Mini

• What is Looptimus mini?
• Can I still use an expression pedal with the Looptimus Mini?
• How many colors does the Looptimus Mini come in?
• What are the dimensions of Looptimus mini?

Looptimus

• What type of power supply works with Looptimus?
• What Kind Of Expression Pedal Should I Use?
• How Does Looptimus Work With Prime?
• Is there a way to reset my Looptimus?

Looptimus +

• How do you charge Looptimus+?
• How do I connect wirelessly?
• How do I connect Looptimus+ wirelessly to a Mac?
• How do I connect Looptimus+ wirelessly to an iPhone or iPad?