What’s New

Published by Loop Community on

Same Community. New Look. New Engine.

We announced today that Loop Community has a new and improved look! We’re excited to share these updates and explain in more detail why we made changes. 

Our goal with these updates was to make using our site as easy as possible so that when you purchase and use tracks, you can focus on what’s important.

When we first started Loop Community, we built the site using a content management system. It served Loop Community very well for almost eight years. However, as our community has rapidly grown, we’ve needed to expand and add new features to meet the needs of our members. Unfortunately, our old system made this extremely complicated and difficult for us. We were limited to the number of features we could add. Eventually, it became clear that we were never going to be able to make Loop Community everything it could be if we didn’t make some big changes to our web architecture.

So, we started over.

In October of 2017 we began the process of completely rebuilding the entire Loop Community web platform from the ground up. We chose technology that is going to allow us to grow and scale to meet the needs of our community, and allow us to add new and improved features. We’re the same community, but with a lot more power under the hood and an upgraded look for the season ahead.

What’s New

For our initial launch today, you’ll find that the site works very much the same as before, with some visual and experience improvements. This is just the beginning – with many new updates coming soon.

New Look and Feel
A lot has changed since 2011, so we’ve updated the look and feel of Loop Community. We’ve always been about making things simple, so we’re approaching the site with a clean and minimal approach so you can find the products you need quickly.

New Branding
It’s time for a fresh coat of paint. You’ll notice we slightly tweaked our logo with new colors and a new font. It’s been difficult at times to fit our name on branding and marketing materials, so in shorthand we will be going by “Loop”, although Loop Community will always be our full name.

Under The Hood
Some of the biggest improvements are ones you cannot see. We rebuilt the entire site from scratch with completely custom code that will allow us to add new features and enhancements more often. We’re now using advanced technology that is scaleable and has no limits. For new features and products, imagination is our limit.

New App Design
It’s been five years since we updated the look and feel of Prime. It now has a completely new look that matches the web experience of Loop. We are planning to have this available later this year. ***To access new purchases and uploads, you need to be running the latest version of Prime. Please make sure you’ve updated to the latest version in the App Store.***

Track Waveforms
You can now see and preview every individual stem that is included with a multitrack. This will make browsing tracks more enjoyable.

Track Upgrades
You asked for it – you got it! You can now upgrade your Prime-Only tracks to the File Download option.

Uploading Tracks
We’ve given the uploading process an overhaul. It’s now much easier and faster to upload your tracks. You’ll be able to preview the tracks you upload and custom name them. In the near future, you will be able to replace individual stem tracks at anytime without having to re-upload.


What’s Coming

Now that we have a new and advanced web platform, we will be able to roll out new features more often. Here are a few of the features we’re working on:

Custom Tracks
With our new online mixer, you’ll eventually be able to create your own custom accompaniment split or stereo track.

We’re going to make it easier for you to manage your devices and team members using PRIME.

PRIME Setlists
Setlists are going to get a lot easier to manage – syncing across all of your devices

Rating System
We want to make it easier to find the best tracks. We will be implementing a new rating and review system for Community Tracks that will ensure that the best tracks rise to the top.

We will be expanding the community experience to improve communication and relationship – forums, messaging, replies, notifications and more.

…and many more to come that are top secret at the moment 🙂

Thank you.

To all of our community members – thank you for your patience with us as we transition to this new platform. Migrating all of the old data to a new platform is the hardest part, but we’re excited about the new season ahead for Loop and couldn’t do what we do without you. We will be announcing new updates and features periodically, so make sure you’re signed up on our mailing list. As always, if you have any feedback and questions, please email us at support(at)loopcommunity.com

Thanks for being a part of this community!

Categories: Site News


Christian Sass · November 13, 2018 at 12:39 pm

Please include a “Dark Mode” for the app.. and is there news on an android version?

Jon · November 13, 2018 at 12:49 pm

Thank you all for your hard work. I do all of the creative arts at our church, including the website, and I know the stress that is involved in redoing a website. I appreciate your vision and your willingness to take a step back and see the bigger picture for your users. You have been and continue to be a great resource to all size churches. God bless you and your ministry.

Tyron Deakin · November 13, 2018 at 1:29 pm

You guys are amazing!
Thank you!
Been a Prime user since day one!

Jeff · November 13, 2018 at 1:34 pm

This is awesome guys. I hope prime for windows is coming sometime soon.

Brayan Viera · November 13, 2018 at 1:34 pm

Muchas gracias por el esfuerzo y cada día ayudarnos mas con esta plataforma y aplicación

Kevin Batson · November 13, 2018 at 2:33 pm

Is the upload feature not working? Will not accept my *.zip file, says it does not support this type of file. 🙁

Joey · November 13, 2018 at 4:04 pm

The new site looks great! I love the revamp. Looking forward to the new Prime App!
Not sure if I’m doing something wrong, but since the new design is live, I have not been able to upload new files to Prime Cloud. I get to the zip file selection then nothing happens.

Nestor D Banos A · November 13, 2018 at 4:57 pm

Quisiera saber, en dónde quedó el Pirme Cloud? Se van a perder los archivos subidos?

Carlitos · November 13, 2018 at 5:16 pm

On this new versión, can’t upload my files in to my iPad, please help ! ! !

Silas Freitas · November 14, 2018 at 8:25 am

First of all I congratulate for the new look of the platform. It’s very good, but I’m finding it difficult to send the files to the loopcommunity platform. The files are already compressed into a single Zip file, however a message appears saying “Sorry, we do not support this file type”. Is there any kind of file size limitation, or bit rate of the tracks? Please help me solve this problem.

Ben Tyre · November 14, 2018 at 10:12 am

With these new updates is there a possibility of getting an Android/ PC version of Prime in the near future?

Craig Gower · November 14, 2018 at 7:22 pm

Love the new look, but just trying to sync my latest song uploaded today to my iPad app and it’s not showing up in the list on my app, but shows as uploaded on the site…. there isn’t a dropdown menu for track names anymore on the web version for uploading as well. Any chance of helping with the tweaks?

Thanks so much for all you and the team are doing – I promote your resource everywhere I minister and travel with Darlene, and teams are blown away by the flexibility of the app.

Thanks, Craig G

Jason · November 15, 2018 at 1:29 pm

Love it!
Thanks for always being the first place I go for all of my looping needs! Love the way you guys keep the magic coming!

Donald LeRoy · November 15, 2018 at 1:53 pm

Is there anyone to contact for customer support? I purchased a track but it doesn’t show up in prime. All of the former “faq” pages that I could read to help with this issue simply send me to the homepage (404 error code). Any assistance is greatly appreciated

Matt McCoy · November 18, 2018 at 11:59 am

Hi Donald, Please contact us via the contact form on this page: https://loopcommunity.com/en-us/help

Matt McCoy · November 18, 2018 at 11:59 am

Thank you Jason! We appreciate you!

Matt McCoy · November 18, 2018 at 11:59 am

Thank you Craig! Please make sure you’ve updated to the latest version of Prime. If you have any questions, please reach out to us on the contact form here at the bottom of this page: https://loopcommunity.com/en-us/help

Matt McCoy · November 18, 2018 at 12:00 pm

Yes! Definitely a possibility!

Matt McCoy · November 18, 2018 at 12:00 pm

Hello! This issue should now be resolved. If you have any questions, please contact us here: https://loopcommunity.com/en-us/help

Matt McCoy · November 18, 2018 at 12:01 pm


Matt McCoy · November 18, 2018 at 12:01 pm

Thank you for the encouragement and for all that YOU do!

Matt McCoy · November 18, 2018 at 12:01 pm

Hi Christian! There is a dark mode in Settings.

Matt McCoy · November 18, 2018 at 12:01 pm

This issue is now resolved!

Matt McCoy · November 18, 2018 at 12:01 pm

Hi Joey, this issue is now resolved!

Matt McCoy · November 18, 2018 at 12:02 pm

Hi! This issue is now resolved!

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