Loop Pro

How can I download my receipts for Pro?

Your Pro subscription receipts are emailed to you every month, but you can always access them again by clicking on "Pro subscription" in your Account settings.

How do I update my payment info?

In your account settings, click on "Pro subscription". From there you can change which credit card is being used, or add a new credit card. If you need to remove a credit card from your account, make sure you choose a new payment method first.

Can I cancel my subscription?

Yes. In your account settings, you can cancel your subscription at any time. However, you will lose access to all Loop Pro features at the next billing cycle. Any Prime Cloud uploads that exceed the free storage limit will be deleted forever after 30 days.

What counts against my Prime Cloud storage space?

Only your personal uploaded audio into Prime counts towards your storage space (after file-conversion). Your track purchases from Loop do NOT count against your storage space. All users are given unlimited, forever downloads of purchased tracks.

What happens if I downgrade my Loop Pro plan to another plan?

You will keep the features included on your current plan for the remainder of the billing cycle. On the date of your next billing cycle, you will have access to only the downgraded plan features, and you will be charged the cost of the downgraded plan. If you would like more details, please email support@loopcommunity.com

What happens if I upgrade my Loop Pro plan to another plan?

If you upgrade a Pro plan, you will get access to the upgraded features right away. You will be charged a prorated amount based on the number of days you were on the new plan, on your next billing cycle. Please note, you can not downgrade a plan in the same billing period after you upgrade. If you would like more details, please email support@loopcommunity.com

What are Prime Arrangements?

With a Loop Pro monthly subscription, you can save all of your custom song arrangements in Prime Cloud! This means that when you create a new arrangement in Prime, change the key, move song sections around, you can save those changes in your library to use in another setlist.

What are Prime Teams?

With a Loop Pro monthly subscription, you can invite members of your worship team to join your team. With Prime Teams, you can share setlists with your team members so they can use their own devices instead of sharing a login. This is also a great solution for multi-worship leader churches who are sharing one account for their organization.

What are Prime Setlists?

With a Loop Pro monthly subscription, you can easily manage and sync all of your setlists between your devices. You can create a setlist on the web and have it automatically update on your iPhone, iPad or Mac! All of your setlists are saved in Prime cloud for future use.