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Licensing
What license do I need to stream tracks from Loop Community?
What type of license do I need to use tracks in live performance?
Are your tracks licensed?
Getting Started
Where should I start if I've never used tracks before?
My church is small and we don't have a lot of money. Will this work for me?
How can I lead worship without feeling stuck to the tracks?
Loop Pro
Can I pause my subscription?
How can I download my receipts for Pro?
How do I update my payment info?
Can I cancel my subscription?
What counts against my Prime Cloud storage space?
What happens if I downgrade my Loop Pro plan to another plan?
What happens if I upgrade my Loop Pro plan to another plan?
What are Prime Arrangements?
What are Prime Teams?
What are Prime Setlists?
Credits
Do credits roll over month to month?
Do my credits expire?
How do I use credits?
What are credit bundles?
What are credits?
Ableton Live
My tracks are out of sync in Ableton Live.
How do I change the key and tempo in Ableton Live?
How do I use Ableton Live in worship?
How do I map a MIDI device in Ableton Live?
How do I map "hotkeys" from my computer keyboard in Ableton Live?
How do I group tracks in Ableton Live?
How do I create song sections in Session View?
How do I customize an arrangement in Ableton Live?
How do I build a setlist in Ableton Live?
Account
I can't login to my account!
How do I delete my account?
Can I merge two accounts together?
Can I change my username and password?
Orders & Billing
Where can I view my order history and receipts?
How do I add / remove credit cards?
What is the refund policy?
Producers
I live outside the US. How do I find my Tax ID Number?
How should my tempo be displayed?
How loud should I bounce my stems?
How can I become a Loop producer?
Patches
Can I use patches in tracks I create and sell?
What software do patches work with?
Can I sell patches I create?
What are patches?
Track Rig
Does Track Rig have a manual and spec sheet?
Does Track Rig work with Prime and Ableton?
How do I use Looptimus and Track Rig with an iPad or iPhone?
Why did you create Track Rig?
Is Track Rig bus powered?
What type of power supply does Track Rig need?
Can I rackmount Track Rig?
What are the dimensions of Track Rig?
What can I connect to the USB hub on Track Rig?
What's included with Track Rig?
Is Track Rig Line Level or Mic Level?
What devices does Track Rig work with?
What is Track Rig?
Prime Cloud
Can I add my own section markers?
What do I do if my uploaded track has a time signature or tempo change?
How do I upload my own audio to Prime?
My custom track upload is in the wrong time signature
Can I upload a Split or Stereo Track?
My custom uploaded tracks aren't lining up to the click in Prime
Prime App
How do I re-install Prime?
How do I use an expression or volume pedal with Prime?
What is Prime?
Can I change the arrangement of a song?
My tracks aren't playing in Prime
How do I upload tracks to Prime Cloud?
I hear the click bleeding in Prime.
Prime doesn't see my MIDI device
Is Prime available for Android?
How do I transpose a track in Prime?
I'm not seeing my tracks in Prime!
How do I import my own audio?
What songs will show up in Prime?
General Issues
How do I connect this to my soundboard?
Tracks
Can I use tracks I purchase in streaming live video?
Can I upgrade my tracks to the full version?
What is the difference between the In-App Only, File Download and Split Track formats?
How do I request a song?
What are Split Tracks?
How do I listen to my tracks before I purchase them?
Where do I find my track downloads?
We are multi-site. Do we need to buy additional copies?
Can I share my tracks with other people?
Do I need Ableton Live to use your tracks?
How do I make my own tracks?
How do I sell my tracks on Loop?
What are Click and Cues?
Do I need in-ear monitors?
What is the difference between Community, Premium and Master Tracks?
What are Tracks?
Looptimus Mini
What is Looptimus mini?
Can I still use an expression pedal with the Looptimus Mini?
How many colors does the Looptimus Mini come in?
What are the dimensions of Looptimus mini?
What MIDI information can Looptimus mini send?
Can I use Looptimus mini on its own?
Will Looptimus mini work with Prime or other iPad Apps?
Does Looptimus mini work with a single jack Looptimus?
How do I connect the Looptimus Mini to the Looptimus?
How do I change modes on the Looptimus Mini?
What comes with the Looptimus Mini when I buy it?
Can I use an expression pedal with the Mini while it's connected to the Looptimus?
Looptimus
What type of power supply works with Looptimus?
What Kind Of Expression Pedal Should I Use?
How Does Looptimus Work With Prime?
Is there a way to reset my Looptimus?
What Are The Dimensions Of The Looptimus?
Ableton Isn't Assigning MIDI With Looptimus
Should I Use MIDI or USB?
My expression pedal isn't working.
PAD Mode in Looptimus
How does the Looptimus Mini work with the Looptimus?
What software does Looptimus work with?
What is Looptimus?
Looptimus +
How do I connect wirelessly?
How do I connect Looptimus+ wirelessly to a Mac?
How do I connect Looptimus+ wirelessly to an iPhone or iPad?
How do I connect Looptimus+ wirelessly to a PC?
How far does the Bluetooth go?
How long does the battery last?
What does it work with?
How do you charge Looptimus+?
Does Looptimus+ work with the Looptimus Mini?
What expression pedal do you recommend?
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